CHARGE DE CLIENTELE (F/H)

ACO; Le Mans; Sur place; EUR 30 000 - 38 000; Plein temps

Résumé du poste

Une organisation d'événements recherche un(e) représentant(e) du service client à Le Mans. Vous serez responsable de la gestion des demandes commerciales et des réclamations clients pour divers événements. Les candidats doivent avoir une formation BAC +2 et une maîtrise de l'anglais professionnel. Ce rôle nécessite flexibilité et disponibilité lors des événements sportifs. Un 13e mois et une mutuelle sont offerts.

Prestations

13e mois

Mutuelle

Restaurant d'entreprise

Qualifications

• Expérience dans le secteur événementiel ou des outils de gestion des clients requis.
• Maîtrise des outils informatiques et bureautiques est essentielle.
• Flexibilité et disponibilité lors des événements sportifs sont nécessaires.

Responsabilités

• Gérer la relation avec des clients BtoC par téléphone, email ou en face à face.
• Participer activement à la commercialisation des offres et à la gestion des commandes.
• Assurer un suivi de l'après-vente et le traitement des réclamations.
• Présence autonome au point de relations clients lors des événements.
• Produire régulièrement des rapports sur les activités.

Connaissances

Autonomie

Sens du service client

Rigueur

Organisation

Capacité à travailler en équipe

Maîtrise de l'anglais professionnel

Formation

Formation BAC +2 en relations clients ou vente

Outils

Secutix

Zendesk

Description du poste

Job description and duties

We are looking for a Customer Service Representative (M/F) to join our Ticketing and Customer Service team on a fixed-term contract until December. Your main mission will be to handle commercial requests (ticketing) as well as customer complaints for the various events organized by the ACO and its partners. Your missions will be carried out under the direct supervision of the Ticketing and Customer Service Manager who establishes priorities and coordinates all actions within the department.

On a daily basis, you will be required to:

1. Manage the relationship with BtoC customers, both French and foreign, whether by telephone, emails or face-to-face at events.
2. Actively participate in the marketing of offers: entering orders, monitoring payments, printing and sending tickets while guaranteeing impeccable customer service.
3. Take charge of after-sales service to ensure optimal satisfaction: managing customer complaints, processing additional requests and resolving specific cases according to specific procedures.
4. Ensure an independent presence at the Customer Relations point during events in order to receive and directly process requests on site.
5. Regularly produce daily, weekly or ad hoc reports on your activities to optimize their efficiency.
6. Actively contribute to the logistical organization during sporting events, particularly through physical presence when necessary.

Profile sought

To succeed in this position, here are the required skills:

1. Minimum BAC +2 training in customer relations or sales.
2. Ideal knowledge of the sports events sector and ticketing/customer management tools (Secutix, Zendesk).
3. Autonomy, rigor, organization, and ability to react quickly.
4. Ability to work collaboratively with internal and external teams (service providers).
5. Strong sense of customer service with a commitment to providing quality assistance.
6. Essential mastery of IT and office tools.
7. Professional English mastery.
8. Flexibility and availability during sporting events are essential.

Useful information

• 13th month
• Mutual
• Company restaurant

For more details, salary, and company information, please use the apply link.