Business Development Operations Lead F/H

KEOLIS limited; Courbevoie; Sur place; EUR 70 000 - 90 000; Plein temps

Résumé du poste

A global public transport company in Courbevoie seeks a Business Development Operations Lead to enhance the efficiency and performance of its Business Development team. This role involves optimizing CRM management, ensuring data quality, and providing actionable insights to support strategic decision-making. Ideal candidates will have a Master’s degree plus 7–12 years of relevant experience, with at least 5 years in BD operations. Proficiency in Microsoft Dynamics CRM and Power BI is essential, along with fluency in English.

Qualifications

• 7–12 years of experience, including at least 5 years in BD operations, CRM, or marketing operations.
• Strong analytical and organizational skills, with a data-driven mindset.
• Ability to work autonomously in a matrix and international environment.

Responsabilités

• Administer and continuously improve the Microsoft Dynamics CRM.
• Ensure data quality and user adoption across the BD team.
• Develop and maintain dashboards and reports.
• Identify and structure new business opportunities through market research.

Connaissances

Analytical skills

Organizational skills

Fluent English

CRM proficiency

Data-driven mindset

Formation

Master’s degree in Business, Marketing, Engineering, or equivalent

Outils

Microsoft Dynamics CRM

Power BI

Description du poste

Business Development Operations Lead F/H

Courbevoie, FR, 92400

Filiale: Keolis SA

Business Development Operations Lead F/H

Context

Keolis operates public transport networks worldwide. To support the growth of its International Division, the Commercial & Business Development team based in Paris is strengthening its organization with the creation of a BD Operations Lead role.
This position is central to structuring and optimizing business development activities through CRM management, lead generation, data analysis, and coordination of marketing and communication tools.

Mission

The BD Operations Lead enables the efficiency and performance of the Business Development team by structuring commercial processes, ensuring data quality, and providing actionable insights. The role combines operational execution, cross-functional coordination, and continuous improvement, in close collaboration with business developers, IT, communications, marketing, engineering teams, and international subsidiaries.

Key Responsibilities

CRM, Data & Performance Management

• Administer and continuously improve the Microsoft Dynamics CRM (KeoGO).
• Ensure data quality, user adoption, and consistency across the BD team.
• Develop and maintain dashboards and reports (Power BI or equivalent).
• Leverage AI tools to analyze data and support client and partner preparation.
• Contribute to pipeline reviews and performance tracking.
• Identify and structure new business opportunities through market research and CRM insights.
• Conduct market and competitive analysis in mobility and infrastructure sectors.
• Monitor trends, innovations, and emerging markets to support strategic decision-making.
• Support country analyses and contribute to BD strategy updates.

Business Development & Marketing Support

• Produce BD reports, dashboards, and workload planning tools.
• Coordinate CRM-based communication campaigns and client outreach.
• Support the organization of industry events, conferences, and client visits.
• Maintain and structure marketing and bid collateral (presentations, brochures, case studies, white papers).
• Ensure proper documentation and knowledge management within SharePoint (KeoBid).

Transversal Coordination & Process Improvement

• Act as a key interface between BD, IT, communications, and marketing teams.
• Contribute to the continuous improvement of BD tools, processes, and digital practices.
• Support internal and external communication initiatives when relevant.

Profil

• Master’s degree in Business, Marketing, Engineering, or equivalent.
• 7–12 years of experience, including at least 5 years in BD operations, CRM, or marketing operations.
• Strong analytical and organizational skills, with a data-driven mindset.
• Proficiency in CRM tools (Microsoft Dynamics), reporting tools, and AI-enabled solutions.
• Ability to work autonomously in a matrix and international environment.
• Fluent English required; French and additional languages are a plus.