Beauty & Spa Specialist - Waldorf Astoria Maldives Ithaafushi

Hilton; Isenay; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A luxury hotel brand is seeking a Beauty & Spa Specialist to provide hair services and beauty treatments. The ideal candidate should have substantial experience in hairdressing and a Wellness license. This role involves maintaining high standards of customer service and salon management, with opportunities to grow in a prestigious hotel environment.

Qualifications

• Minimum of four years of professional experience in Hairdressing.
• Experience in a renowned Hotel/Resort hair salon preferred.
• Must hold Massage or Wellness license.

Responsabilités

• Administer a full range of hair services and beauty treatments.
• Promote customer service and maintain cleanliness of salon.
• Drive salon revenue and achieve retail sales targets.

Connaissances

Hairdressing

Customer service

Problem-solving

Time management

Communication

Formation

National Vocational Qualification level 1-3

Description du poste

Overview

Waldorf Astoria Hotels & Resorts is Hilton’s luxury brand of iconic hotels committed to personal service and culinary excellence in landmark locations around the world. Each property delivers unforgettable experiences and offers a strong sense of arrival with impressive public spaces worthy of hosting history. Guests can expect True Waldorf Service from the moment they reserve their stay to the moment they leave the property doorstep.

Waldorf Astoria Maldives Ithaafushi made a wow debut in 2019 and is already recognized as one of the finest resorts in the world. Sprawled across three islands, the resort is one of the most sizable in the Maldives. It boasts the country’s largest spa, extensive recreation facilities and it’s the Maldives resort with the most culinary choices (an impressive 11 specialty cuisine dining options). Besides its 117 luxurious villas, the resort is also home to an exclusive offering: a private island, the largest in the country which is to be rented out in its entirety.

Once you get a glimpse of this one of its kind resort, you know you arrived to a sun-soaked paradise. Luxurious villas act as vast private indoor-outdoor playgrounds, each featuring its own private pool. Everywhere you look, from the standalone villa bathtub to the glass-bottomed floors in the spa’s treatment pavilions, the azure water steals the show.

Are you ready to join our talented and dedicated team at Waldorf Astoria Maldives Ithaafushi and take your career to new heights?

What will I be doing?

Beauty & Spa Specialist serving Waldorf Astoria Maldives Ithaafushi administers a full range of hair services, manicure and pedicure, supervising salon, salon inventory, training, professional massage, provides professional skin care and body treatments, using the standards established by the resort to guests, and possesses a thorough knowledge of numerous hair, nail, massages and beauty modalities. In addition, the Hairstylist must have up to date knowledge of Hair/Nail trends and services and should be willing to execute specific offerings unique to Waldorf Astoria Spa. He/she must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide solutions to meet the needs of guests. Drive revenue of the hair salon and achieve retail sales targets. Specifically, as Beauty & Spa Specialist for Waldorf Astoria Maldives you will perform the following tasks to the highest standards:

• Maintain complete knowledge of: (a) Hours of operation and activities (b) Hair/Nail services and products
• Complete Brand protocol and treatments certification process successfully
• Promotes and maintains the highest level of customer service to all guests while staying alert to their needs
• Maintain complete knowledge of, and comply with, departmental policies and procedures
• Maintain complete knowledge of Hair/Nail/Skincare products used at the Spa
• Assesses contraindications of guest that may prevent service from taking place
• Notify management of all maintenance needs in the Salon
• Actively promote home care programs, meeting maximum retail sales goals
• Maintain cleanliness of the Salon, Consultation, Retail area and Spa in general
• Perform daily routine set up of Salon and Retail area
• Assist with Monthly Hair Professional and Retail Inventory
• Carries out inductions for new team members and conducts regular training if needed of hair services
• Provide neat, legible guest information records as required for the Waldorf Astoria guest experience protocols
• Possess ability to work with minimal supervision
• Attend all required meetings and training sessions
• Follow all resort policies and procedures
• Ensure uniform and personal appearance is clean and professional
• Protect and properly use the resort’s assets
• The Resort requires that you perform any task deemed necessary by the Director of Spa for the efficient running of the Spa Department specifically and the Resort in general.
• Perform daily routine set up and checking on salon and back of the house
• Handle guest complaints by following Brand procedures and insuring guest satisfaction
• To set an example to all team
• To perform all treatment to the highest standards
• Provide detailed information for spa treatments, packages, services, facility, features, and provide spa tours for prospective guests
• Assist spa reception duty, provide detailed information for spa treatments, packages, services, facility, features, and provide spa tours for prospective guests.

What are we looking for?

Beauty & Spa Specialist serving Waldorf Astoria Maldives is always working on to ensure a great experience for our Guests. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• To have a minimum of a National Vocational Qualification level 1 -2 -3.
• Minimum of four years of professional experience in Hairdressing, cutting, coloring, perming and straightening.
• Minimum of two years’ experience working in a renowned Hotel/Resort hair salon.
• Must hold Massage or Wellness license and certification
• Knowledgeable with multi-cultural service protocols and standards.
• Excellent guest relations and problem-solving skills.
• Excellent time management, organizational, communication and motivational skills.
• Candidate must have a good command of spoken and written English. Fluency in additional language is an advantage.
• Pays attention to details and have strong customer service skills.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!