Assistante Gouvernante Générale

Mandarin Oriental Hotel Group Limited; Paris; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A luxury hotel in Paris is seeking an Assistant General Housekeeper to manage cleaning operations and train staff. The ideal candidate has a minimum of 2 years' experience in housekeeping and excellent management skills. Fluency in English is essential. The role offers opportunities for growth within an upscale environment, along with comprehensive health benefits and local perks.

Prestations

Learning & Development programs

Complimentary hotel stays

Health benefits

Retirement plans

13th month salary

100% public transport reimbursement

Qualifications

• Minimum 2 years' experience in an equivalent position in a similar establishment.
• Good management and interpersonal skills.
• Fluency in English essential.

Responsabilités

• Ensure quality and efficiency of customer service.
• Guide Housekeeping Department Managers in staff management.
• Participate in team recruitment and training.

Connaissances

Organization

Interpersonal skills

Fluency in English

Description du poste

Overview

MANDARIN ORIENTAL PARIS is looking for an Assistant General Housekeeper to join our Housekeeping Team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Paris embodies the spirit of the Paris of today and tomorrow. This oasis of tranquillity vibrates to the rhythm of fashion and artistic creation, sublimated by the legendary service of the Mandarin Oriental group. The hotel boasts 135 rooms, Restaurant Le Camélia, Bar 8 and one of the most beautiful and extensive Spas in Paris.

About the job

Based at the Mandarin Oriental Paris Housekeeping Department in Paris, the Assistant General Housekeeper continuously monitors and manages cleaning operations with the General Manager to ensure the highest levels of cleanliness and hygiene in all areas of the hotel. Motivate and train colleagues to ensure a smooth and efficient housekeeping service. Meet and exceed guest expectations in line with Mandarin Oriental standards.

Responsibilities

• Ensuring the quality, efficiency and consistency of customer service
• Guide and assist Housekeeping Department Managers (Linen Room, Floors, Florist) in the management of their staff (team management, planning and bursar)
• Replace the General Housekeeper in case of absence and represent her at various meetings
• Participate in team recruitment
• Participation in team training
• Implement and monitor Safe and Sound procedures
• Comply with the hotel's health and safety regulations, as well as the procedures inherent to the establishment and the floor service

Qualifications

• Minimum 2 years' experience in an equivalent position in a similar establishment
• Organization, rigor, discretion and initiative
• Good management and interpersonal skills
• Fluency in English essential

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the MO family, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Local benefits

• 13th month (from 4 months\' seniority in the 1st year)
• 100% public transport reimbursement
• Mutual insurance 60% covered

“This job advert is published on behalf of SH Management, owner of Mandarin Oriental, Paris”