Assistant Guest Relations Manager

HSH Group / The Peninsula Hong Kong; Paris; Sur place; EUR 35 000 - 45 000; Plein temps

Résumé du poste

A luxury hotel in Paris is seeking an Assistant Guest Relations Manager to coordinate department activities and ensure excellent customer service. The ideal candidate has at least 3 years of reception experience and effective team management skills. Join a prestigious environment and develop your career in hospitality.

Qualifications

• Minimum 3 years' experience in reception.
• Minimum 1 year's experience as an assistant manager or in a similar position.
• Excellent presentation and communication skills.

Responsabilités

• Assist the Guest Relations Manager in planning and coordinating department activities.
• Ensure compliance with procedures for personalized service.
• Oversee training and supervision of team members.
• Handle customer requests and complaints.

Connaissances

Customer service skills

Team management

Problem-solving skills

IT tools proficiency

Bilingual communication

Description du poste

Perfectly situated at 19 Avenue Kléber, The Peninsula sits in the heart of Paris within walking distance of some of the world’s most famous monuments, museums and luxury shopping districts. The Peninsula houses 200 luxurious rooms, including 93 suites.

Working alongside a high profile and prestigious team, The Peninsula Paris is seeking an Assistant Guest Relations Manager.

• Join a group that cares about its teams as much as its customers.
• Come and share our values of excellence and generosity.
• Develop your skills in a prestigious, international environment.

Main Responsibilities

• Assist the Guest Relations Manager in planning, coordinating, and monitoring the smooth running of the department.
• Ensure compliance with current procedures to guarantee personalized service and customer satisfaction.
• Contribute to team training and supervision, ensuring their professional development.
• Oversee the implementation of amenities and monitor the budget.
• Work closely with the various hotel departments to guarantee the best possible customer experience.
• Participate in projects for the continuous improvement and optimization of internal processes (tools, information systems, etc.).
• Handle customer requests and complaints, thereby contributing to customer loyalty.

Key Qualifications

• Minimum 3 years' experience in reception
• Minimum 1 year's experience as an assistant manager or in a similar position
• Excellent presentation
• Knowledge and practical experience of IT toolsBilingual in English and another language desirable

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