Assistant Front Office Manager

Hilton Worldwide, Inc.; Boulogne-Billancourt; Sur place; EUR 30 000 - 45 000; Plein temps

Résumé du poste

A leading global hospitality company based in Boulogne-Billancourt is seeking an Assistant Front Office Manager. This role involves supervising the Front Office Team to ensure exceptional guest experiences and managing customer relations throughout their stay. The ideal candidate should have experience in team management, be fluent in French and English, and possess strong organizational skills. This position may require night shifts as necessary, and offers a full-time schedule.

Qualifications

• First successful experience in team management.
• Sense of service, attention to detail, and professional appearance.
• Efficient, organized, and dynamic.
• Fluent in French and English (both oral and written).

Responsabilités

• Supervise Front Office Team to ensure exceptional guest experience.
• Manage and optimize match between customer profile and room type.
• Train and organize reception team.
• Interface with other hotel services.
• Manage customer relations throughout the stay.
• Handle administrative tasks.
• Manage accounts receivable balances.

Connaissances

Team management

Customer service

Fluent in French

Fluent in English

Attention to detail

Outils

OnQ software

Description du poste

Job Title

Assistant Front Office Manager (HOT0C8DO)

Location

DoubleTree by Hilton, Paris Boulogne Av. Edouard Vaillant 31-33, Boulogne Billancourt, Paris 92100

Responsibilities

• Supervise Front Office Team to ensure exceptional guest experience from check‑in to check‑out.
• Manage and optimize match between customer profile and room type.
• Train and animate reception team and organize their work.
• Interface with other hotel services: accommodation, reservations, catering.
• Participate in turnover development by applying upselling techniques.
• Manage customer relations throughout the stay.
• Handle administrative tasks: orders, reception of new team members, manage generic mailbox, correct invoicing of group files, follow‑up upselling and loyalty program enrollment.
• Manage accounts receivable balances.

Working Hours

Full‑time. Night shifts considered as needed.

Qualifications

• First successful experience in team management.
• Sense of service, attention to detail, and professional appearance.
• Efficient, organized, and dynamic.
• Fluent in French and English (both oral and written).
• Experience with OnQ software is a plus.

Company

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.

Brand

Hilton Hotels & Resorts

Job Category

Guest Services, Operations, and Front Office