Advisory Solution Consultant, CRM

ServiceNow; Issy-les-Moulineaux; Hybride; EUR 80 000 - 100 000; Plein temps

Résumé du poste

A global technology leader in Issy-les-Moulineaux is seeking an experienced Solution Consultant to enhance product sales through strong technical support and solution delivery. You will guide revenue through collaboration with sales, product management, and executives, focusing on integrating AI into workflows. The ideal candidate will have over 7 years of relevant experience and will be proficient with the ServiceNow platform. This role allows for flexible or remote work arrangements.

Qualifications

• 7+ years of pre-sales solution consulting or sales engineering experience.
• Proficiency with the ServiceNow platform or cloud software solutions.
• Experience in integrating AI into work processes.

Responsabilités

• Support product sales as a technical expert on a client-facing sales team.
• Lead discovery workshops to understand customer challenges.
• Answer customer and colleague inquiries about product features.

Connaissances

AI integration

Solution consulting

Sales engineering

Collaboration

Territory management

Outils

ServiceNow platform

Cloud software solutions

Description du poste

• Region: EMEA - Europe, Middle East and Africa
• Work Persona: Flexible or Remote

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

As a member of ourSolutionConsulting team, you will have a major impact on our future success by supporting[Employee Experience, Customer Workflow, ITX]Solution Sales. You will guide revenue for one of ourproducts withthesupportand partnershipofSales,ProductManagement, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

What you get to do in this role:

The Solution Consultantis a technical consultantwiththe advanced ability to develop, position and provide product-specificsolutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

• Support product sales as a technical and domain expertof a client-facing sales team
• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
• Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
• Provide feedback to product management about product enhancements thatcanaddress customer needs and provide additional value
• Shareand learnbest practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 7+ years of pre-sales solution consultingor sales engineeringexperience
• Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
• Experience working collaboratively with product management, product marketing, partners,and professional services
• Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence

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Additional Information

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.