Account Manager Team Lead

Yousign; Paris; Sur place; EUR 50 000 - 80 000; Plein temps

Résumé du poste

Yousign, leader en signatures électroniques, recherche un Team Lead pour gérer son équipe d'Account Managers. Dans un environnement dynamique, vous serez responsable de l'expansion des relations clients en France et en Europe, tout en optimisant les performances de votre équipe et en identifiant des opportunités de croissance.

Prestations

Chèques repas

Moka.care (santé mentale)

Un jour de charité par an

Assurance santé et vie

Budget de formation et développement

Qualifications

• 5 ans d'expérience en gestion des comptes B2B SaaS.
• Antécédents dans la gestion et l'expansion de portefeuilles clients.
• Expérience en produits SaaS techniques, solutions basées sur API.

Responsabilités

• Diriger et développer une équipe de 6 Account Managers.
• Suivre et optimiser les indicateurs de performance du portefeuille.
• Collaborer avec les équipes de Customer Success et Sales.

Connaissances

Gestion d'équipe

Communication

Négociation

Pensée stratégique

Agilité

Description du poste

At Yousign, we are reinventing the electronic signature experience with a fast, legal, secure and 100% European SaaS solution.

Founded in 2013 by Luc Pallavidino and Antoine Louiset in Caen, our scale-up is now present in France , Italy and Germany !

Our goal? To become the European leader in electronic signatures by enabling freelancers and SMBs, to simplify

their workflows.

In order to achieve this…

• 2019 : we integrated into the eFounders, one of the best SaaS start-up studios in Europe,
• 2021 : we raised 30 million euros from the eFounders and Lead Edge Capital, famous for having invested in

BlaBlaCar, Asana, Zoom, Spotify and Uber.

We offer two e-signature solutions :

• a web app, ready to use and accessible from anywhere,
• an API (Application Program Interface), which can be easily integrated into business softwares

At this time, Yousign is :

• more than 200 yousigners in our offices in Paris and Caen, or in full-remote (+40% are working remotely)
• more than 18,000 customers who trust us on a daily basis
• over 4 million signatures every month
• An impressive annual growth rate, which makes us the most successful e-signature scale-up in Europe

Gender Equality Index 96 / 100

Position Overview :

We’re looking for a Team Lead to manage and grow our team of 6Account Managers , who are responsible for driving expansion, retention, and client satisfaction across our existing customer base.

You’ll lead a team focused on developing high-value, long-term relationships with customers across France and Europe. You’ll also contribute strategically by identifying revenue growth opportunities, optimizing team performance, and working cross-functionally to enhance customer success.

This is a key leadership role where customer-centricity meets commercial performance.

Your responsibilities :

As Team Lead – Account Management, you will :

• Lead, coach, and develop a team of Account Managers, ensuring their success and growth;
• Oversee portfolio strategy , assigning accounts and setting priorities across Midmarket and SMB segments;
• Monitor and optimize expansion MRR and retention KPIs , driving portfolio growth;
• Join or support in strategic account conversations , renewals, and upsell negotiations;
• Collaborate with Customer Success, Sales, and Product to align efforts and deliver a seamless customer experience;
• Track performance and maintain operational excellence via CRM (Salesforce);
• Drive process improvements and best practices across account management workflows.
• Ensure recruitment of best in class Account Managers to support the growth of the team, in collaboration with our talent acquisition team

About You :

• We’re looking for someone who is both a strategic thinker and a hands-on leader :
• 5 years of experience in B2B SaaS account management or customer success, with a proven track record managing an existing portfolio and driving revenue expansion.
• Previous experience leading or mentoring a team is mandatory .
• Experience working with technical SaaS products , especially API-based solutions.
• Strong business acumen with a consultative approach to sales.
• You are both a skilled communicator and negotiator , able to articulate value and secure deals.
• Fluency in French and English is mandatory; another European language is a plus.
• You have a builder mindset and are comfortable with evolutive processes.
• You are optimistic, empathetic, and a collaborative team player.

Why Join Yousign?

• We take ownership - nothing is “not our job”
• We learn fast, then adapt even faster
• We fuel instinct with data
• We build success through alignment
• We keep it simple
• We are pragmatic hybrid workers
• A dynamic European scale-up with a product-led culture;
• A team that values autonomy, alignment, and impact, guided by OKRs;
• Regular team events, annual company offsites, and a caring work environment;
• Excellent perks : lunch vouchers, moka.care (mental health), one charity day per year, great health & life insurance, learning & development budget, and more.

Recruitment Process

Intro call with Laila, Talent Acquisition Manager – 30 min

Interview with Sara, Sales Director – deep dive into leadership & sales experience – 45 min

Case study presentation – showcase your strategic approach and team leadership – 1 hour

Final conversation with Fanny, CRO – culture fit & vision alignment – 30 min

Equal Opportunity at Yousign

At Yousign, we’re committed to diversity, equity, and inclusion. We believe our differences are what make us stronger and more innovative. We offer equal opportunities to all candidates and employees and ensure fairness across our hiring and compensation processes.