Account Manager – Sud Est (based in Lyon)

Story Terrace Inc.; Lyon; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A fast-growing fintech startup is seeking an Account Manager based in Lyon to manage and grow restaurant partnerships in the Sud Est region. The ideal candidate will have strong communication skills and a customer-centric mindset, along with relevant education in Business Administration. Responsibilities include onboarding, training restaurant teams, driving product adoption, and ensuring long-term satisfaction of partners. This role offers competitive salary, stock options, and comprehensive health coverage.

Prestations

Competitive salary

Stock options

100% health coverage

Flexible vacation policy

Opportunities to grow

Qualifications

• Fluent in French and comfortable in English.
• Must have a driving license.
• 1-month training period in Paris office.

Responsabilités

• Manage portfolio of restaurant partners in Lyon, Marseille and Sud Est.
• Build relationships with owners and teams.
• Perform restaurant onboardings and train teams.
• Drive product adoption and upsell features.
• Anticipate churn through check-ins.

Connaissances

Strong communication skills

Analytical abilities

Problem-solving skills

Interpersonal skills

Customer-focused mindset

Formation

Bachelor's degree in Business Administration or related field

Master's degree (preferred)

Description du poste

👋 About Us

Looking to join a fast-growing startup that’s transforming the restaurant industry from the inside? This role might be for you.

Just in case you haven't heard, sunday is an exciting and thriving FinTech startup that's changing the way payments are made in restaurants across the world. We are saving millions of people minutes at the end of their meal with the simple scan of a tiny 4x4cm QR code. The coolest thing is we are growing quickly and possibly have the perfect position for you.

💼 About the Role

sunday is hiring an Account Manager based in Lyon to help us grow in the Sud Est region, one of our most dynamic and strategic territories in France. With strong hubs like Lyon and Marseille, and high-potential seasonal destinations like the Alps, the Riviera, and Provence, the Sud Est represents a unique mix of urban and tourist-driven growth opportunities.

You’ll kick off with a training period in Paris, then take full ownership of your restaurant portfolio in the region, working closely with sales, support, and product teams to turn customers into long-term ambassadors.

As Account Manager, your job is to turn restaurant partners into sunday ambassadors. You’ll work hand-in-hand with restaurant owners and sales teams to ensure successful onboarding, product adoption, and long-term satisfaction.

🔥 Key Responsibilities

• Manage your portfolio of restaurant partners in Lyon, Marseille and across the Sud Est
• Build strong relationships with owners, managers, and teams to drive usage and satisfaction
• Autonomously perform restaurant onboardings and train teams on how to use sunday
• Drive product adoption and upsell relevant features
• Anticipate and mitigate churn through regular check-ins and support
• Share customer insights with internal teams to improve the product
• Collaborate on the regional growth playbook to help scale operations
• Report on KPIs:
  • Onboarding quality (incl. number of restaurants launched, product adoption)
  • Group expansion in key mid-market groups (above 20 locations)
  • Upsell performance
  • Customer satisfaction (NPS, churn rate)

😊 About You

• Bachelor's degree in Business Administration, Project Management, or related field (Master's degree preferred)
• Strong communication and interpersonal skills, with the ability to collaborate with, influence and engage stakeholders
• Solid analytical and problem-solving abilities, with a keen attention to detail and a track record of driving results in complex, dynamic environments
• You are comfortable with change, able to adapt and always want to learn new skillsYou have a true customer mindset : you love solving problems and making others successful
• You are hands‑on: we have all the tools, but you will have to find solutions and turn them into reality
• You are a team player with a passion for hospitality and tech
• You are fluent in French and comfortable in English
• Requirements:
  • 1‑month training period in Paris office to ramp‑up on commercial and technical aspects of the product
  • Driving license mandatory

⛳️ Compensation, Perks & Benefits

• Competitive salary
• Stock options
• 100% health coverage for you
• Flexible vacation policy
• A lot of responsibilities and opportunities to grow

🐾 Steps in our recruiting process:

• Share your story: Application with resume
• Let’s get to know each other through a phone screen interview
• Meet with the hiring manager
• Impress your future colleagues with a case study
• Meet with people from other departments and understand our culture
• Offer: we want you

Thank you for taking the time to apply, and looking forward to getting to know you!

sunday is an equal opportunity employer and does not discriminate and all qualified applicants will receive consideration for employment without regard to race, creed, color, sex, affectional or sexual orientation, gender identity or expression, gender, ethnicity, religion, national origin, ancestry, nationality, age, disability, marital status, veteran status, genetic information, or on any other basis prohibited by law (except where an attribute is a bona fide occupational qualification).