Account Manager - FR & EMEA

Sociabble; Lyon; Sur place; EUR 45 000 - 60 000; Plein temps

Résumé du poste

A leading SaaS company in Lyon is looking for an experienced Account Manager. You will manage a client portfolio in EMEA, ensuring satisfaction and growth through strategic guidance. Ideal candidates have 4+ years of experience in account management and a strong understanding of SaaS solutions. This role offers comprehensive benefits and opportunities in an international environment.

Prestations

Edenred restaurant vouchers

Vacation bonus

Hybrid and flexible work

Team events

Tree Nation partnership for CO2 offset

Qualifications

• 4+ years of experience as an Account Manager with project management exposure.
• Experience handling international EMEA / FR clients.
• Strong background in long and complex sales cycles.

Responsabilités

• Responsible for business strategy and development of client portfolio.
• Serve as key partner for client decision-makers and oversee customer lifecycle.
• Act as a trusted advisor to clients and provide strategic guidance.

Connaissances

Fluent in English (C2)

Fluent in French (C2)

Stakeholder engagement

Client relations

Sales expertise

Formation

University degree in commercial, digital, or engineering fields

Description du poste

Overview

What if companies had truly informed, engaged, and influential employees? Sociabble decided to tackle this challenge in 2014 by launching an SAAS platform for Internal Communication, Employee Advocacy, and Employee Engagement. Today Sociabble is used in more than 180 countries by companies such as Coca-Cola, Mars, Accor, EDF, Tata, Capgemini, Generali. International since day one, the company has offices in Paris, Lyon, Boston and Mumbai. Sociabble was founded by Jean-Louis Bénard and Laurent Gauthier, entrepreneurs and investors with over 25 years of experience. The company is known for a bootstrapping culture, simplicity, kindness, respect, exemplarity, fairness, and trust. The teams mix experienced and junior professionals to facilitate day-to-day learning through mentoring.

The perfect match?

You will thrive at Sociabble if you are excited by new technologies, the world of SaaS and digital transformation, and wish to work in a constantly evolving environment. You seek a role with strong responsibility and freedom of initiative, and would like to contribute to an ambitious project. You want to join an international, transparent environment where everyone can learn and be heard.

There is a permanent vacancy in the Customer Success team for an Account Manager.

Responsibilities

• As an Account Manager, you are responsible for the business strategy and development of your Mid-Market client portfolio in EMEA & FR, ensuring customer satisfaction, retention, and growth of strategic accounts by aligning their business challenges with Sociabble’s solutions.
• Serve as the key partner for client decision-makers (C-level, Sponsors, Communication, HR, IT) and oversee the entire customer lifecycle from onboarding to partnership development, working with a Digital Project Manager (DPM) and liaising with Product teams.
• Work within four strategic pillars: Account management, Strategic advisory, Driving Sociabble deployment & adoption, and Inspire, manage & share knowledge.

Responsibilities (continued by pillar)

• Account management — Grow revenue by securing renewals and identifying growth opportunities; build a network within accounts and develop strategic relationships with key decision-makers; manage the full sales cycle among existing clients, from needs identification to solution presentation, proposals, negotiations, and closing deals.
• Strategic advisory — Act as a trusted advisor to clients, understand business challenges, guide engagement strategies related to communication and advocacy; define the Success Plan with the DPM and ensure alignment with the client’s goals; lead regular check-ins and steering committees with client teams and executives.
• Driving Sociabble deployment & adoption — Oversee project support led by the DPM across all project phases; ensure actions align with client’s long-term strategic needs; relay client feedback to Product teams; suggest internal process improvements to optimize the customer experience.
• Inspire, manage & share knowledge — Coordinate with the DPM to ensure clear responsibilities and an efficient working environment; embody Sociabble’s values and foster a culture of excellence and collaboration.

Qualifications

• The ideal Candidate

• Education & experience: University degree in commercial, digital, or engineering fields
• 4+ years of hands-on experience as an Account Manager with project management exposure
• 3+ years of experience handling international EMEA / FR clients

• Sales & account management expertise — Strong background in long and complex sales cycles; proven ability to manage multiple projects in a fast-paced environment; full sales cycle experience including renewals, upsells, cross-sells, and negotiations

• Languages & work style — Fluent in English (C2) and French (C2) mandatory; autonomous, self-motivated, results-driven; strong team player; proactive and able to anticipate client needs

• Stakeholder engagement & client relations — Skilled at engaging with C-level executives, HR Directors, Communications Directors, and Project Managers; ability to build and maintain long-term strategic relationships with large accounts; strong service orientation with analytical and synthesis skills

• Essential skills & knowledge — Expertise in new technologies, SaaS, and digital transformation; deep understanding of internal communication, social networks, and community management; team management experience is a plus
• Mandatory experience — Minimum 4 years in a related position with experience handling US customers; fully bilingual in English & French (C2); proven experience managing full sales cycle; ability to manage multiple complex projects; high-touch portfolio management

Additional Information

• Our perks: Join an international Scale Up SaaS that’s certified as a Great Place to Work and as a Best Workplace for 2023; personalized onboarding, workshops, Friday trainings, and year-round training sessions; benefits including Edenred restaurant vouchers, a vacation bonus, RTT, and Leeto platform; hybrid and flexible work; offices in the heart of Paris; team events; Tree Nation partnership for CO2 offset; and a values-driven culture (kindness, ambition, humility).

• Our recruitment process: Video interview, manager interview, simulation in Lyon, informal meeting, reference check.

• Important information before applying: Permanent position; based in Lyon.

All your information will be kept confidential according to EEO guidelines.