Account Manager, Commercial

Gorgias; Paris; Sur place; EUR 44 000 - 48 000; Plein temps

Résumé du poste

A leading eCommerce platform in Paris is seeking an Account Manager to drive sales and manage existing accounts. The ideal candidate will have 2 to 3 years of closing sales experience in SaaS or eCommerce tech, a record of exceeding quotas, and fluency in French. This full-time role offers competitive salary and benefits, including generous time off and professional development support.

Prestations

Competitive salary & equity

5-week vacation plus 2 weeks RTT

Paid sick leave

Paid parental leave (16 weeks)

MacBook Pro

Personal credit card for lunches

Private health insurance

Workstation setup allowance

Annual learning and wellness budget

Company-wide summits and team retreats

Qualifications

• 2 to 3 years of experience in a closing sales role within SaaS or eCommerce tech.
• Proven track record of hitting quotas in a high-volume environment.
• Fluency in French is required.

Responsabilités

• Own a book of 60 to 80 existing eCommerce accounts focusing on expansion and upsells.
• Drive the full sales cycle from demo to close.
• Manage a high-velocity inbound pipeline.

Connaissances

Closing sales experience

Data-driven mindset

Strong communication skills

Account management

Fast-paced work adaptability

Description du poste

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands Gorgias supports growing independent shops to globally recognizable brands.

Built for Shopify and powered by advanced ecommerce integrations, Gorgiass conversational AI understands your brand tools, policies, and customers to drive personalized 1-to-1 conversations from editing orders and initiating returns to making product recommendations. Gorgias makes every customer interaction feel personal; support becomes sales and conversations shape success.

About the Team

The Account Management team is part of the Sales Team at Gorgias. We educate merchants on optimizing their customer experience for efficiency and personalization at scale. The focus of our team is cross‑selling add‑ons to our existing customer base. In this highly cross‑functional role you will be at the forefront of innovative tech solutions and your skills will be instrumental in driving revenue. You will join a team of 6 and have the chance to shape and build the team playing a key role in launching new products.

What You’ll Do

• Own a book of 60 to 80 existing eCommerce accounts focusing on expansion and upsells.
• Drive the full sales cycle from demo to close for add‑on and new product sales (average deal size : $10K-$15K ACV typically closed in 35 calls).
• Manage a high‑velocity inbound pipeline with some outbound to existing accounts.
• Partner cross‑functionally with Customer Success and Product teams to identify opportunities for automation and improved customer outcomes.
• Use data to identify upsell opportunities and prioritize outreach effectively.
• Ask the right pain‑point questions to uncover growth potential within each account.
• Continuously optimize your sales process to improve deal velocity and hit / exceed quota.

Who You Are

You’re a driven and data‑minded seller who thrives in a fast‑paced environment. You know how to balance volume with strategy, moving fast without sacrificing quality. You’re motivated by impact, love solving customer problems, and bring structure and curiosity to everything you do.

Qualifications

• 2 to 3 years of experience in a closing sales role (Account Executive or Account Manager) within SaaS or eCommerce tech.
• A proven track record of hitting and exceeding quota in a fast‑paced high‑volume environment.
• Strong ability to manage a high volume of accounts balancing multiple deals simultaneously while staying organized and efficient.
• A knack for asking strategic pain‑based questions that uncover new opportunities and deepen customer value.
• A data‑driven mindset. You use numbers to identify trends, spot upsell potential and measure performance.
• Able to juggle for speed and deal velocity you can move quickly from demo to close while maintaining consultative quality.
• Excellent time management and prioritization skills; you know how to balance calls sequences and follow‑ups.
• Tech‑savvy and naturally curious able to act as a solutions consultant who speaks confidently about how Gorgias drives customer experience and revenue impact.
• Strong communication skills with clear engaging and persuasive communication across written, verbal and presentation formats.
• Fluency in French.

Nice to Have

• Experience working directly with eCommerce merchants or within a tech startup.
• Background in running or advising online stores / brands on best practices.

Perks and Benefits

• Competitive salary & equity.
• 5‑week vacation plus 2 weeks RTT (We follow each country’s appropriate PTO Laws).
• Paid sick leave.
• Paid parental leave (16 weeks).
• MacBook Pro.
• Personal credit card to buy lunches (we use Swile).
• We provide private health insurance (we use Alan).
• Get up to €700 to set up your workstation at home (working from home should feel breezy).
• Get up to €2,000 of learning material and wellness support per year! This includes €1,500 for learning material (such as books, courses and individual coaching sessions) directly linked to your job scope as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.
• Every quarter we organize an online company‑wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize off‑site team retreats and company retreats!

Diversity & Inclusion at Gorgias

Diversity & Inclusion at Gorgias We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences and perspectives. At Gorgias we believe that diverse teams drive innovation and better decision‑making. We do not discriminate based on race, color, religion, gender, identity, sexual orientation, disability, age or any other protected characteristic. If you need accommodations to participate in the application or interview process, please contact us.

Compensation Range

44K - 48K

Employment Type

Full‑Time

Vacancy

1

Monthly Salary

44 - 48