Account Manager

Lloyd Morgan China; Lyon; Sur place; EUR 45 000 - 65 000; Plein temps

Résumé du poste

A global consulting firm in Lyon is seeking an Account Manager to manage the entire order fulfillment process for clients. You will collaborate closely with internal teams to ensure seamless execution from order requests to delivery coordination. The ideal candidate will have 3+ years of experience in B2B account management and excellent communication skills in English and French, with a focus on driving client profitability and relationship building.

Qualifications

• 3+ years in B2B account management, preferably in SaaS, hardware, or beauty industry.
• Industry expertise in beauty client operations or established sector networks is preferred.

Responsabilités

• Manage order fulfillment process for clients, ensuring seamless execution.
• Align with internal stakeholders to meet client-specific delivery requirements.
• Conduct regular check-ins for product performance and improvement advocacy.
• Achieve monthly/quarterly order profitability targets and mitigate risks.

Connaissances

Fluent in English

Fluent in French

Exceptional communication

Data-driven decision-making

Analytical agility

Resilience in fast-paced environments

Detail-focused

Risk management acumen

Formation

Bachelor’s degree in Business, Marketing, Computer Science or related fields

Description du poste

As an Account Manager (AM), you will oversee the end-to-end order fulfillment process for clients, collaborating closely with BD, Sales, and internal teams to ensure seamless post-contract execution—from order requests and payment follow-up to delivery coordination. Your primary KPI will be driving client order profitability while fostering long-term relationships to maximize repeat business and revenue growth.

Key Responsibilities

1. Order Management

• Review and process client orders, coordinating with Supply Chain, Logistics, and Finance teams to schedule deliveries.
• Monitor payment status and initiate fulfillment upon confirmation of receipt.
• Resolve order-related exceptions (e.g., delayed payments, logistics issues) to ensure client satisfaction.

2. Cross-functional Collaboration

• Partner with BD and Sales teams to streamline the client journey from contract signing to delivery.
• Align with internal stakeholders to meet client-specific delivery requirements.

3. Client Relationship Management

• Conduct regular check-ins to assess product performance, identify upsell / crosssell opportunities, and gather feedback.
• Advocate for client-driven improvements in products and processes.

4. Performance & Risk Control

• Achieve monthly / quarterly order profitability targets and mitigate payment risks.
• Analyze client order data to develop strategies for increasing account value.

Qualifications

• Language: Fluent in English and French (written / spoken).
• Chinese proficiency is a plus. Additional languages (German / Italian) are advantageous.
• Education: Bachelor’s degree or higher in Business, Marketing, Computer Science, or related fields.
• Experience: 3+ years in B2B account management, preferably in SaaS, hardware, or the beauty industry (skincare brands, medical aesthetics, salons / spas).

Skills

• Exceptional communication and stakeholder management.
• Data-driven decision-making and analytical agility.
• Results-oriented with resilience in fast-paced environments.
• Detail-focused with risk management acumen.

Preferred Qualifications

• Industry expertise in beauty client operations or established sector networks.
• Experience delivering combined hardware / software solutions.