Jobs in Madrid, Spain

HappyRobot is a platform to build and deploy AI workers that automate communication. See a demo. Our AI workers connect to any system or data source to handle phone calls email messages. We target the logistics industry which relies heavily on communication to book check on & pay for freight. Primarily working with freight brokers 3PLs freight forwarders shippers warehouses & other supply chain enterprises and tech startups. Were thrilled to share that with our $44M Series B HappyRobot has now raised a total of $62M backed by leading investors who believe in our mission and vision for the future.

Were looking for a Senior Telephony Engineer to join our team and lead the design integration and management of enterprise-grade telephony and contact center solutions. Youll work across platforms like NICE CXone RingCentral Genesys and others to ensure seamless voice infrastructure and world-class communication experiences for both customers and internal teams.

• Design, implement and maintain telephony infrastructure including cloud-based and hybrid voice systems.
• Lead the integration of telephony platforms (NICE CXone RingCentral Genesys etc.) with internal tools CRMs and workflow systems.
• Optimize call flows, IVRs, routing logic and contact center performance metrics.
• Collaborate with IT support and engineering teams to ensure alignment between voice systems and business processes.
• Provide technical leadership and hands-on support for troubleshooting and issue resolution across telephony platforms.
• Manage vendor relationships and monitor service performance SLAs and escalations.
• Ensure compliance with regulatory privacy and security standards.
• Create and maintain documentation on infrastructure integrations and procedures.

• 5 years of experience in telephony engineering or voice infrastructure roles.
• Strong hands-on experience with NICE CXone RingCentral Genesys Cloud or similar platforms.
• Deep understanding of VoIP protocols (SIP RTP), call routing PBX systems and contact center technologies.
• Experience with system integration via APIs webhooks and middleware platforms (e.g. Zapier MuleSoft).
• Comfortable with scripting or automation tools (Python PowerShell etc.) for voice workflows or monitoring.
• Strong troubleshooting skills across networks voice quality issues and platform interoperability.
• Experience working in enterprise environments with high availability and scalability needs.
• Excellent communication and documentation skills.

• Familiarity with platforms like Twilio Zoom Phone Five9 Talkdesk etc.
• Experience with CRM platforms (e.g. Salesforce Zendesk) integration.
• Certifications in NICE Genesys or equivalent telephony solutions.
• Exposure to contact center analytics and reporting tools.

• Opportunity to work at a high-growth AI startup backed by top investors.
• Fast Growth - Backed by a16z and YC on track for eight figure ARR.
• Ownership & Autonomy - Take full ownership of projects and ship fast.
• Top-Tier Compensation - Competitive salary equity in a high-growth startup.
• Work With the Best - Join a world-class team of engineers and builders.

Extreme Ownership We take full responsibility for our work outcomes and team success. No excuses no blame-shifting if something needs fixing we own it and make it better. This means stepping up even when its not your job. If a ball is dropped we pick it up. If a customer is unhappy we fix it. If a process is broken we redesign it. We dont wait for someone else to solve it we lead with accountability and expect the same from those around us.

Craftsmanship Putting care and intention into every task, striving for excellence and taking deep ownership of the quality and outcome of your work. Craftsmanship means never settling for just fine. We sweat the details because details compound. Whether its a product feature an internal doc or a sales call we treat it as a reflection of our standards. We aim to deliver jaw-dropping customer experiences by being curious, meticulous and proud of what we build even when nobodys watching.

We are majos Be friendly & have fun with your coworkers. Always be genuine & honest but kind. Majo is our way of saying: be a good human. Be approachable helpful and warm. Were building something ambitious and its easier (and more fun) when we enjoy the ride together. We give feedback with kindness challenge each other with respect and celebrate wins together without ego.

Urgency with Focus Create the highest impact in the shortest amount of time. Move fast but in the right direction. We operate with speed because time is our most limited resource. But speed without focus is chaos. We prioritize ruthlessly act decisively and stay aligned. We aim for high leverage: the biggest results from the simplest smartest actions. Were running a high-speed marathon not a sprint with no strategy.

Talent Density and Meritocracy Hire only people who can raise the average; exceptional performance is the passing grade. Ability trumps seniority. We believe the best teams are built on talent density every hire should raise the bar. We reward contribution not titles or tenure. We give ownership to those who earn it and we all hold each other to a high standard. A-players want to work with other A-players thats how we win.

First-Principles Thinking Strip a problem to physics-level facts ignore industry dogma rebuild the solution from scratch. We dont copy-paste solutions. We go back to basics ask why things are the way they are and rebuild from the ground up if needed. This mindset pushes us to innovate challenge stale assumptions and move faster than incumbents. Its how we build what others think is impossible.

The personal data provided in your application and during the selection process will be processed by Happyrobot Inc. acting as Data Controller.

By sending us your CV you consent to the processing of your personal data for the purpose of evaluating and selecting you as a candidate for the position. Your personal data will be treated confidentially and will only be used for the recruitment process of the selected job offer.

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Key Skills

ASP.NET,Health Education,Fashion Designing,Fiber,Investigation

Employment Type : Full-Time

Department / Functional Area : Engineering

Experience : years

Vacancy : 1