Workplace Solutions - Customer Service Analyst - Multilingual: Spanish, Italian, Finnish, Polis[...]

JPMorgan Chase; Barcelona; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A global financial services leader is seeking a Customer Service Analyst in Barcelona. The role involves excellent communication skills and delivering exceptional service in multiple languages. Key responsibilities include providing support across various company areas and improving service desk functions. Ideal candidates will have a background in customer service, problem-solving, and a degree in economics or finance. This position emphasizes a commitment to inclusion and career development.

Servicios

Comprehensive parental leave offerings

Inclusive family building programs

Discounted childcare

Formación

• Fluency in one of the following languages: Spanish, Italian, French, Finnish or Polish.
• Experience in Customer Service role, preferably in Financial Services or Software industry.

Responsabilidades

• Provide excellent customer service via email and phone.
• Escalate unresolved issues to support team.
• Interact with other areas to resolve client queries.
• Provide training and contribute to Knowledge base.

Conocimientos

Excellent Customer Service skills

Strong problem solving skills

Proactivity

Continuous Improvement mindset

Client focus

Interpersonal skills

Educación

University degree in Economics, Finance or equivalent experience

Herramientas

Contact Center solution experience

Descripción del empleo

As a Customer Service Analyst in JP Morgan Workplace solutions you will be a prominent point of contact for our participants. This role demands good communication and a desire to deliver exceptional client service.

Job Responsibilities

Provide excellent customer service via email and phone at 1st and 2nd level response

Escalate unresolved issues to 2nd and 3rd line support team

Interact with other areas of the company in resolving queries raised by clients and participants (Operations, Payments, Settlement, Trading, IT, Product Design, Sales, etc)

Provide ad-hoc training and education to users as well as contribute to Knowledge base article

Maintaining contact with customers throughout the ticket life cycle

Identify and recommend areas for improvement within the Service Desk function that support and add value to business activities.

Required Qualifications, Capabilities and Skills:

Excellent Customer Service skills in telephone and email etiquette through the Swedish or Norwegian language

Strong problem solving skills.

Client focus, interpersonal skills and ability to network.

Proactivity and Continuous Improvement mindset.

Maintains highest level of technical skill in field of expertise.

This position requires a high degree of discretion and judgement.

Passion for learning new things every day and a continuous improvement mindset

Preferred Qualifications, Capabilities and Skills:

University degree in Economics, Finance or equivalent work experience desired.

Experience in Customer Service role, preferably in the Financial Services or Software industry.

Experience with Contact Center solution

Fluency in one of the following languages: Spanish, Italian, French, Finnish or Polish

Other languages are also advantageous with examples including Czech, German or Arabic.

J.P. Morgan Wealth Management Solutions comprises a workforce of more than 2500 professionals spanning across 50 cities globally. Within WM Solutions, diversity is not only a fundamental necessity, but a business imperative and we are committed to building an equitable workforce that represents the communities we serve. We understand the importance of inclusion, work-life balance, and our robust benefits (including comprehensive parental leave offerings, inclusive family building programs, and discounted childcare) reflect the wide-ranging needs of our increasingly diverse workforce. WM Solutions also fosters a culture of active engagement in our Business Resource Groups (BRGs), which serve as supportive networks for employees to share, develop and create community together.

About us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.