Work & Travel in Greece (Fully Remote Job With Relocation Package)!

Cross Border Talents; Gijón; A distancia; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A leading digital service company is looking for a Remote Spanish Customer Service Representative located in Gijón, Spain. You will assist an online community by effectively resolving inquiries and showcasing empathy in interactions. A college education and Spanish fluency (C1) are required. The role offers a competitive salary and a performance bonus, along with opportunities for career growth.

Servicios

Competitive salary

Performance bonus

Opportunities for career growth

Formación

• Up to 1 year in a BPO or related service environment is a plus.
• Strong understanding of regional and cultural nuances.

Responsabilidades

• Assist our online community by resolving inquiries.
• Become an expert on Facebook products and policies.
• Communicate effectively with empathy and professionalism.

Conocimientos

Spanish fluency (C1)

Strong English communication skills

Critical thinking

Analysis of data trends

Educación

College education or equivalent

Descripción del empleo

Overview

Join Us as a Remote Spanish Customer Service Representative in Greece!

Are you passionate about helping others and creating a safe, supportive online environment? Do you excel at problem-solving and communication? If so, we'd love for you to join our mission-driven team as a Spanish Customer Service Representative!

What You'll Do

• Assist our online community by resolving inquiries with empathy, efficiency, and precision.
• Become an expert on Facebook products, community standards, and policies.
• Make balanced decisions and act as a committed advocate for our users, ensuring their voices are heard.
• Communicate effectively, showcasing empathy and professionalism in every interaction.
• Investigate and resolve reports on account issues, abusive content, and other user concerns.
• Leverage your market knowledge to identify opportunities for scalable solutions and improved user experiences.
• Analyze data trends to recommend workflow enhancements and address policy nuances.
• Enforce community guidelines by monitoring reports and reviewing flagged content within set quality standards.
• Spot inefficiencies in workflows and suggest actionable solutions.

What Were Looking For

Language Proficiency: Spanish fluency (C1) and strong English communication skills.

Critical Thinking: Solid reasoning and analytical abilities to navigate complex issues.

Education: College education or equivalent experience (military background accepted).

Experience: Up to 1 year in a BPO or related service environment is a plus.

Cultural Awareness: Strong understanding of regional and cultural nuances to support effective policy implementation.

What We Offer

Competitive Salary: 1,045 gross monthly.

Performance Bonus: Up to 160 monthly.

Career Growth: Opportunities to enhance your skills and grow with a dynamic, mission-focused team.

Why Join Us

At the heart of what we do is our commitment to community. You'll have the chance to make a tangible difference in the lives of users, ensuring a positive and inclusive online experience.

If you're empathetic, solutions-oriented, and eager to contribute to Facebook's mission of fostering a safe and connected world, this is your moment!

Apply today and become part of something extraordinary. Together, let's create a better digital community!

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