Welcome Desk Agent

Marriott Hotels Resorts; Barcelona; Presencial; EUR 24.000 - 30.000; Jornada completa

Descripción de la vacante

A leading global hotel chain is seeking a dedicated Guest Services Agent in Barcelona. This full-time role involves processing guest check-ins and check-outs, handling requests, and maintaining communication with housekeeping. Ideal candidates should have a high school diploma and possess strong customer service skills. Join an inclusive team committed to excellence in hospitality. Ready to provide superb guest experiences while supporting hotel operations?

Formación

• High school diploma or G.E.D. equivalent is required.
• No related work experience necessary.
• No supervisory experience required.

Responsabilidades

• Process all guest check-ins and check-outs efficiently.
• Answer and resolve guest requests and concerns.
• Coordinate with housekeeping to manage room readiness.

Conocimientos

Customer Service

Hotel Experience

Hospitality Experience

Computer Skills

Upselling

Cash Handling

Phone Etiquette

Educación

High school diploma or G.E.D.

Descripción del empleo

Description

POSITION SUMMARY

Process all guest check-ins by confirming reservations assigning room and issuing and activating room key. Process all payment types such as room charges cash checks debit or credit. Process all check-outs including resolving any late and disputed charges. Answer record and process all guest calls messages requests questions or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests / visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals departures) identify any special requests and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests personal checks and travelers checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report accidents injuries and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand sit or walk for an extended period of time. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None.
• Key Skills: Customer Service, Hotel Experience, Hospitality Experience, Computer Skills, Upselling, Medical office experience, Office Experience, Computer Literacy, Front Desk, Guest Services, Cash Handling, Phone Etiquette.
• Employment Type: Full-Time.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.