Weekend Customer Care Specialist - Portuguese and Spanish market

Heymondo; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A growing travel insurance company is seeking a Customer Care Specialist for the Portuguese and Spanish markets. This fully remote position requires fluent Spanish and native-level Portuguese, with a commitment to delivering outstanding customer service. Candidates should have at least three years of experience in a similar role within the Travel & Insurance industry and be adept at multitasking across various communication channels. The work schedule is full-time, requiring weekend availability, and fits into a collaborative and flexible work environment.

Servicios

Indefinite contract

Possibility to grow within the company

Competitive salary plus performance-based variable

Flexible work environment

Formación

• Minimum 3 years of experience in Remote Customer Care, especially in Travel & Insurance.
• Able to communicate effectively and assist customers.

Responsabilidades

• Handle customer inquiries and resolve issues.
• Provide personalized solutions across multiple channels.
• Collaborate with internal teams for seamless experiences.
• Collect necessary information for claims and follow up.

Conocimientos

Fluent Spanish

Native-level Portuguese

Multitasking across email, chat, and voice

Effective communication skills

Medium level computer skills

Problem-solving in fast-paced environment

Descripción del empleo

Heymondo

Heymondo is a rapidly growing travel insurance company known for our dynamic and collaborative work environment. We value the opinions and efforts of all our team members, fostering a culture of learning, growth, and dedication.

Position

Customer Care Specialist (Portuguese and Spanish markets) – fluent Spanish and native‑level Portuguese. This role covers weekend shifts and focuses on providing exceptional support to customers and ensuring their needs are met efficiently.

Responsibilities

• Handle customer inquiries, resolve issues, and deliver personalized solutions across multiple channels.
• Maintain a high level of customer satisfaction with timely responses.
• Collaborate with internal teams to ensure a seamless experience from initial contact to issue resolution.
• Communicate customer feedback to relevant teams for continuous improvement.
• Provide information on products and services, and offer coverage and price advice to prospective customers.
• Collect necessary information to open claims, follow up on open cases, and resolve claims for travelers.
• Provide feedback on the efficiency of customer service tools, new customer needs, and website/App value proposition.
• Liaise with other departments and support them.

Qualifications

• Native‑level Portuguese and fluent Spanish.
• Minimum 3 years of experience in a similar position (Remote Customer Care in Travel & Insurance industry).
• Ability to multitask across email, chat, and voice.
• Medium level computer skills.
• Effective communication skills – verbal and non‑verbal.
• Friendly, helpful, and willing to assist others.
• Ability to cope in a fast‑paced job environment and solve problems efficiently.

Schedule

Full Time, 37.5‑hour work week from Friday to Tuesday (with Wednesday and Thursday off). This schedule can be semi‑flexible, but the position requires working from Friday to Monday at a minimum. 100% Remote.

Eligibility

We can only consider Spanish residents with the necessary documentation to legally work in the country.

Benefits

• Indefinite contract.
• Possibility to evolve alongside the growth of Heymondo.
• Competitive annual salary + variable based on performance.
• Flexible and good work environment.