User Study Customer Service (Research Assistant)

Voxelmaps; Madrid; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A consulting firm is looking for a User Study Research Assistant in Madrid, Spain. The role involves assisting in user testing for technology projects, providing a great experience for participants, and maintaining equipment. Ideal candidates should possess strong interpersonal communication, customer service experience, and familiarity with Microsoft Office. This temporary position offers 1,800 EUR per month and may extend based on project success.

Formación

• Must have customer service experience, preferably 1 year.
• Experience in market research is desirable.

Responsabilidades

• Assist with execution of user-testing, including setup and breakdown.
• Guide participants through prompts for data collection.
• Maintain lab and equipment.

Conocimientos

Interpersonal communication

Organizational skills

Analytical skills

Customer service skills

Time management

Adaptability

Educación

High School Degree or equivalent

Herramientas

Microsoft Office/Microsoft 365

iOS systems/devices

Descripción del empleo

Overview

We are a consulting firm representing a large IT client. This position of User Study Research Assistant will be assisting our live user studies research project by working directly with participants who come to the site by taking them through different stations set up throughout the site location, getting the participant to do what is needed at each station following specific scripts. THIS IS NOT FOR MEDICAL RESEARCH, IT IS A LIVE USER STUDIES COLLECTION FOR THE TECHNOLOGY FIELD.

Location: Madrid, Spain — On-Site

Opportunities

• Get on the job training and mentoring from industry experts in user research and technology development
• Help support the development of AI training in consumer devices
• Work in User Testing for New Technology

Responsibilities

• Assists with the execution of user-testing including site and station setup, breakdown, data review, intake/outtake of participants, recording/reporting of the participant experiences, and other research related activities.
• Provide a great experience for participants in the study and guide them through prompts needed for data collection.
• Maintain lab and equipment.
• Support in participant recruitment for the demographic needs of the study.
• Support all User Research staff in day-to-day tasks.

Research Assistant Profile / Qualifications

• Possess great interpersonal communication (strong face-to-face customer service skills), relationship building, and be able to make participants feel comfortable (both written and verbal).
• Possess great organizational and analytical skills - strong attention to detail is key to this role.
• Be good at time management, work well in a fast-pace study environment, and have a willingness to take initiative.
• Adaptable and quick learner that enjoys tackling a large variety of problems.
• Experience with user/market research is desirable.
• Some basic technical experience is desirable.
• Experience with Microsoft Office/Microsoft 365 (especially Excel) is required.
• Some experience with iOS systems/devices is required.
• Must have a positive attitude and be willing to learn new skills!
• MUST be able to speak professional English language

Additional Details

• Work week schedule determined by the Site Coordinator and/or Project Lead and will include weekends (Saturday and/or Sunday).
• This is a temporary role with no guarantee of full-time permanent position; opportunities for future employment may exist depending on project success.
• Location requirement: Madrid area or within reasonable daily driving distance; relocation not offered; daily commute to office required.
• Pay: 1,800 EUR per month, paid monthly.
• Timeline: Tentative start date Early October 2025, running to early January 2026 with possible extension (not guaranteed).

Education & Experience

• Education: High School Degree or equivalent; detail oriented; able to multi-task; service oriented.
• Experience: Customer Service (1 year, preferred); Market Research (1 year, preferred).
• Language Skills: Ability to speak effectively with participants and team members; bi-lingual applicants encouraged.

Work Authorization

• Spain (Required).

EEO Statement

The client is an equal opportunity employer. All qualified applicants will receive consideration for employment. Supplier shall not discriminate against any worker based on age, disability, ethnicity, gender, marital status, national origin, political affiliation, color, race, religion, sexual orientation, gender identity or expression, union membership, protected veteran status, genetic information, or any other status protected by country law, in hiring and other employment practices. Supplier shall not require pregnancy or medical tests, except where required by applicable laws or regulations or prudent for workplace safety, and shall not improperly discriminate based on test results. Disclaimer: All claims and offers to compensation, rewards, and onboarding procedures are at the sole discretion of the client and not that of the consulting firm.