Travel Customer Care Specialist (Remote)

Xperience Xscape Travels; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A reputable travel service company based in Barcelona is seeking a Travel Customer Care Specialist to support travelers throughout their journeys. This role involves assisting with planning, providing detailed travel information, and ensuring client satisfaction. The ideal candidate will possess excellent communication skills and a passion for travel while being detail-oriented and organized. Enjoy remote work freedom and various travel perks while working in a mission-driven environment.

Servicios

Flexible hours

Travel perks and discounted rates

Growth opportunities

Formación

• Excellent written and verbal communication skills are essential.
• Previous experience in customer service, travel background is a bonus.
• Must be organized and detail-oriented with a proactive work style.

Responsabilidades

• Respond promptly to client questions via email, phone, and chat.
• Assist with itinerary updates and special requests.
• Share accurate information about travel requirements.

Conocimientos

Excellent written and verbal communication

Customer service background

Organized and detail-oriented

Proactive work style

Passion for travel

Descripción del empleo

Job Description :

As a Travel Customer Care Specialist, you’ll support travelers through every stage of their journey. From helping them plan to keeping them informed, to ensuring their trip runs smoothly, you’ll be their trusted point of contact.

At Xperience Xscape Travels in the United States, we take pride in offering thoughtful, high-quality service that makes every client feel valued.

Key Responsibilities

• Respond promptly and kindly to client questions via email, phone, and chat.
• Assist with itinerary updates, travel changes, and special requests.
• Share accurate information about travel requirements and destination details.
• Conduct follow-ups to confirm satisfaction and gather feedback.
• Handle concerns with empathy and problem-solving skills.

Benefits

Remote freedom — work anywhere with flexible hours.

Travel perks, discounted rates, and insider access.

Growth opportunities through training and team support.

Join a mission-driven team that loves creating memorable experiences.

What We’re Looking For

• Excellent written and verbal communication.
• Customer service background (travel experience is a plus).
• Organized, detail‑oriented, and proactive work style.
• Comfortable learning new tools and systems.
• Passion for travel and helping others.