Travel Assistance Agent - French Market - Contrato Fijo-Discontinuo

AXA Group; Barcelona; Presencial; EUR 25.000 - 45.000; Jornada completa

Descripción de la vacante

Join a forward-thinking multinational company as a Travel Customer Service Specialist in Barcelona. In this dynamic role, you will implement solutions and coordinate assistance operations, ensuring top-notch service for clients. Your effective communication skills in French, Spanish, and English will be crucial as you guide customers through their inquiries and provide tailored support. With a strong focus on teamwork and customer satisfaction, this position offers a unique opportunity to thrive in a fast-paced environment while contributing to meaningful outcomes for clients. Embrace the chance to grow within a company that values expertise and diversity.

Formación

• Fluent in French and Spanish, with a good level of English.
• Strong customer service and problem-solving skills.

Responsabilidades

• Implement service means and coordinate assistance operations for clients.
• Advise customers on appropriate solutions and ensure case closure.

Conocimientos

Effective communication skills in French

Effective communication skills in Spanish

Intermediate English skills

Excellent customer service skills

Strong organizational skills

Problem-solving initiative

Computer literacy (Word, Excel)

Ability to work under pressure

Descripción del empleo

Are you looking for a job and do you speak native French and Spanish? Also, do you have a high level of English?

We offer you the opportunity to work in a multinational company.

We seek to incorporate agents to the International team of (Travel) Customer Service located in Barcelona. If you enjoy working in an international, teamwork-oriented, and fast-changing environment, join the Travel Customer Service team.

How will your day-to-day look with us?

The Travel Customer Service Specialist implements the necessary means for the service and coordinates assistance operations, offering the best solutions to our clients by mobilizing networks and teams of experts. They find focused solutions for clients with a strong digital orientation.

The main tasks are:

1. To know in detail the different types of policies of our clients and apply the corresponding conditions in each case.
2. Advise and guide customers towards appropriate solutions for their cases, providing rapid and tailored customer care in line with their policy coverage.
3. Handle different customer types confidently, regardless of their status, culture, or behavior.
4. Coordinate all necessary actions to resolve client requests: manage international calls and emails, document actions in our system, organize appropriate responses, and ensure case closure.
5. Encourage close cooperation between operations and internal teams by providing clear case management plans and explaining client situations as required.
6. Advise on medical claims decisions when necessary, contributing to safe, cost-effective service delivery.
7. Promote excellent communication across all job interfaces.
8. Ensure all protocols for delivering world-class customer service are current, compliant with regulations, and followed.

Your Profile

This job is perfect if you have:

• Effective communication skills in French, Spanish, and intermediate English.
• Sensitivity and empathy to handle customers distressed by medical issues.
• Excellent customer service skills.
• Initiative and judgment to solve problems.
• Strong organizational and time management skills.
• Professional work ethic aligned with AXA values and leadership behaviors.
• Flexibility.
• Ability to deliver results to customer standards.
• Computer literacy, including Word and Excel.
• Excellent keyboard, talking, and typing skills.
• Ability to work under pressure, especially during seasonal workloads.
• Effective communication and flexibility working with multiple departments.

About AXA

AXA Group is a global leader in insurance and asset management, offering products and services in insurance, personal protection, savings, and asset management. With over 100 million clients, AXA is committed to risk prevention and empowering people to live better lives, guided by values of Customer First, Courage, Integrity, and One AXA.

About the Entity

AXA Partners offers assistance services, travel insurance, and credit protection solutions. We innovate and deliver worldwide solutions, protecting what matters when it matters.

What We Offer

Joining AXA Partners means working in a responsible company that values expertise and diversity. We focus on developing skills, offering attractive compensation, and opportunities for growth. We aim to make a meaningful difference, creating opportunities for a better life and fostering pride in our work.