Transportation Performance and Quality Specialist

Daimler AG; Sant Cugat del Vallès; Presencial; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

A leading automotive company is seeking a professional to join their Forwarder Management team in Sant Cugat del Vallès, Spain. The role involves managing transportation performance, developing KPI dashboards, and ensuring the onboarding of new freight forwarders. Candidates should have a solid background in logistics, bilingual skills in English and Spanish, and experience with MS Office and Power BI. This is a permanent position offering a challenging environment with opportunities for professional growth.

Formación

• Solid experience in Operations, Logistics, and Transportation Management.
• Business fluent in English and Spanish; German is a plus.
• Experience with MS Office, PowerPoint, Excel, and data analysis.
• Proactive with strong problem-solving skills.

Responsabilidades

• Manage Forwarder performance and claims.
• Prepare and develop reports and KPI Dashboards.
• Ensure onboarding of new Freight Forwarders.
• Support development of global GCSP Forwarder Quality Management system.
• Coordinate between purchasing, logistics, and customer service.
• Handle escalation management.

Conocimientos

Operations management

Transportation Management

Supply Chain

Project Management

Problem-solving

Data analysis

Adaptability

Herramientas

MS Office

Power BI

Descripción del empleo

Tasks

Global Service & Parts (GCSP) is responsible for the worldwide parts and service business of Mercedes-Benz AG. Together with After Sales and Purchase, we guarantee the delivery of high-quality spare parts to our customers at the best possible price in the required time.

We are looking for a candidate to join our Forwarder Management team. The ideal profile should have experience in last-mile transportation management, with the responsibility to ramp up new freight forwarders and subsequently monitor performance and quality to ensure delivery to our official distribution network.

These are the tasks you will face:

• Management of Forwarder performance and claims (internally and in close cooperation with our Logistic Centers and Forwarders to ensure sustainable corrective measures)
• Preparation & development of reports / KPI Dashboards to monitor operational Forwarder performance
• Ensuring the ramp-up of (new) transport projects and onboarding of new Freight Forwarders
• Ensure measurement plans & corrective actions in times of disrupted supply chains and capacity shortages
• Support in the systematic further conception and development of the global GCSP Forwarder Quality Management system in transportation (including potential analysis (On-site assessment), preventive & reactive audits & supplier development planning)
• Management of preventive and reactive cross-functional projects with need for coordination between purchasing, Mercedes-Benz logistics center, freight forwarders and customer service
• Escalation management at the interface between Operations, Forwarder and Purchasing

Qualifications

These are the qualifications required for the role:

• Solid experience in Operations, Logistics, Transportation Management, Supply Chain
• Market knowledge in international spare parts logistics is desirable
• Strong knowledge and experience in Project Management functions required
• Business fluent English and Spanish. German is a plus
• Experience with MS Office, PowerPoint and Excel, and Power BI for data analysis, dashboard creation and KPI reporting
• Proactive and adaptable professional with a hands-on approach, strong problem-solving ability, and high commitment. Skilled at navigating complex environments with political tact and operational focus.
• An auditor certification (internal or external), such as VDA 6.3, TS16949, ISO 9001 or equivalent, is not mandatory but considered a valuable plus.
• Permanent position