Telephone Operator

The Ritz-Carlton; Tenerife; Híbrido; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A luxury resort in Tenerife is seeking a Telephone Operator to manage communications and enhance guest experiences. The ideal candidate will possess excellent communication skills and a warm telephone manner, with a strong service orientation. Responsibilities include handling calls, providing information about resort amenities, and supporting various departments. Fluency in English and Spanish is required, along with a valid work permit for Spain. Competitive salary and employee discounts offered.

Servicios

Competitive salary above market standards

Hotel discounts at Marriott properties

Discounts on Food & Beverage

Discount on flights for local residents

Exclusive corporate benefits

Career development opportunities

Complimentary staff meals

Formación

• Clear, warm, and professional telephone manner.
• Previous experience in luxury hospitality preferred.
• Ability to remain composed during high-volume periods.

Responsabilidades

• Manage internal and external calls professionally.
• Act as first point of contact for guests.
• Provide information about resort services.
• Record and update guest information.
• Support Front Office operations as needed.

Conocimientos

Excellent communication skills

Service orientation

Multitasking

Fluency in English and Spanish

Educación

Valid work permit for Spain

Descripción del empleo

Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island's most iconic resort: a peaceful oasis where the sea, land, and subtropical vegetation blend seamlessly with architecture inspired by Moorish style. Its 462 rooms and suites, located between the vibrant Citadel and the exclusive Retreat, offer breathtaking views of the Atlantic Ocean, Mount Teide, or our lush gardens. A world-class culinary destination, the resort features award-winning restaurants, including Michelin-starred fine dining. With multiple swimming pools, a 2,500 m² Spa & Fitness Center, the largest Ritz Kids in Europe, and an exclusive beach area at Abama, we are an unparalleled retreat in Tenerife.

JOIN OUR TEAM!

...as a Telephone Operator at The Ritz-Carlton Abama Resort in Tenerife.

Who are we looking for?

Are you passionate about flawless communication and delivering exceptional service from the very first call? As a Telephone Operator, you will be a key part of the guest experience and the first voice representing the luxury, warmth, and excellence of The Ritz-Carlton. You will manage internal and external communications with professionalism, anticipate guest needs, and ensure efficient, clear, and personalized responses. If you enjoy providing solutions, remain calm under pressure, and are motivated by high‑level telephone service, we would love to meet you.

Responsibilities

• Handling and managing internal and external calls in a professional, courteous, and efficient manner.
• Acting as the first point of telephone contact for guests, ensuring service aligned with our Gold Standards.
• Routing requests and inquiries to the appropriate departments and following up when necessary.
• Providing accurate information about resort services, operating hours, events, restaurants, and local attractions.
• Managing messages, wake‑up calls, and special requests with exceptional attention to detail.
• Maintaining clear and effective communication with Front Office, Guest Relations, Housekeeping, F & B, Spa, and other departments.
• Recording and updating relevant guest information in internal systems.
• Handling telephone‑related incidents with discretion, empathy, and a solution‑oriented approach.
• Supporting Front Office operations when required, while maintaining a warm and professional demeanor at all times.

Qualifications

• Excellent communication skills, with a clear, warm, and professional telephone manner.
• Strong service orientation and the ability to convey genuine hospitality over the phone.
• Previous experience in switchboard operations, telephone service, or luxury hospitality environments (preferred).
• Ability to multitask, work as part of a team, and remain composed during high‑volume periods.
• Fluency in English and Spanish; additional languages (German, French, etc.) are a strong advantage.
• Valid work permit for Spain.

Benefits

• Competitive salary above market standards and flexible compensation.
• Explore Rate hotel discounts at over 9,500 Marriott properties worldwide (extended to family members, partners, and parents).
• 20% discount on Food & Beverage at all our hotels and 50% discount on the resort's culinary offerings.
• Up to 75% discount on flights for Tenerife residents traveling to mainland Spain.
• Corporate benefits with exclusive discounts on leisure and travel.
• Special birthday gift.
• Complimentary guest stay at our resort after one year of service.
• 13th and 14th salary payments.
• Continuous training through our corporate university.
• Career development and growth opportunities within an international company.
• Complimentary staff meals.
• Uniform and laundry service provided (department‑dependent).
• Team events, celebrations, and engagement activities.
• Participation in social responsibility initiatives.
• Comprehensive corporate medical care.

Have we sparked your interest? Submit your application via MarriottCareers, including your application documents.

Equal Opportunity Employer

Marriott International is an equal opportunity employer. We value a diverse workforce and an inclusive culture, and we are committed to non‑discrimination on any protected basis.

At more than 100 award‑winning properties worldwide, The Ritz‑Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. We believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate, and that the experience we deliver is a true reflection of our Gold Standards and commitment to excellence.

In joining The Ritz‑Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.