Telefonica Administrador Redes SDN

Jordan martorell s.l.; Madrid; Híbrido; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A technology services company seeks an experienced professional for incident management primarily focusing on SDN networks with Juniper and Nokia expertise. You will resolve high-impact incidents, handle ticket requests per SLAs, and execute ITIL processes while continuously monitoring system performance. The ideal candidate will have over 5 years experience and possess certifications in Cisco CCIE and VMware NSX, contributing to operational efficiency through advanced technical documentation and automation.

Formación

• 5+ years of experience in incident management and network support.
• Certifications in Cisco CCIE and VMware NSX.
• Strong knowledge of SDN networks, particularly Juniper and Nokia.

Responsabilidades

• Resolve high-impact incidents and document technical processes.
• Handle tickets per SLAs and maintain system availability.
• Monitor performance and define response protocols.

Conocimientos

Critical Incident Management

Request Handling

ITIL Process Execution

System Monitoring

Scripting & Automation

Herramientas

Remedy

Nokia SDN

VMware NSX

Juniper Networks

Descripción del empleo

Overview

Location: Madrid, Spain (80% Remote)

Duration: Permanent/ Full Time

Service Description:

Critical and High-Impact Incident Management: Active participation in the resolution of critical incidents, including the implementation of workarounds, root cause analysis, technical documentation, and collaboration with other teams for effective resolution.

Handling and resolving requests, incidents, and inquiries according to SLAs: Efficient management of requests in compliance with established Service Level Agreements.

SDN Networks: NOKIA (NOKIA SDN, Routing, BGP Protocol, OpenFlow Protocol, NETCONF Protocol, SOFTWARE DEFINED NETWORK, NSP Protocol, OpenDaylight Controller, ONOS Controller, Cisco ACI Controller, VMware NSX Controller) JUNIPER

Responsibilities

• Critical Incident Resolution: Active involvement in resolving high-impact incidents, including workarounds, RCA, documentation, and cross-team collaboration.
• Request & Incident Handling: Timely resolution of tickets per SLAs using tools like Remedy.
• ITIL Process Execution: Application of change, problem, and configuration management practices.
• System Monitoring: Continuous monitoring to ensure system availability and performance.
• Event Response Procedures: Defining protocols for handling alerts from monitoring tools.
• Backup Management: Regular verification and maintenance of backups.
• Maintenance Planning: Execution of preventive and corrective maintenance tasks.
• Third-Party Coordination: Liaising with vendors and suppliers for support and improvements.
• Technical Documentation: Creating and updating operational documentation for teams and audits.
• Process Improvement: Proposing and implementing optimizations.
• L2 Console Monitoring: Managing second-level event consoles for operational continuity.
• Audit Support: Preparing compliance evidence and supporting audit processes.
• Scripting & Automation: Developing scripts for operational efficiency.
• Dashboard Management: Creating and interpreting dashboards for data-driven decisions.
• Network Documentation: Maintaining site lists, diagrams, and network records.
• Provisioning Reports: Daily reporting of equipment scheduled for provisioning.
• Edge Platform Support: Supporting Operator Platform Plan Edge operations.

Qualifications

• Over 5+ years of experience
• Juniper and Nokia SDN Networks
• Customer-required certifications: Cisco CCIE Enterprise Infrastructure (with SDN).
• VMware NSX Advanced
• ONF Certified SDN Professional