Technical Support Specialist - Portuguese & English speaking (M / F / NB)

D-EDGE Hospitality Solutions; Barcelona; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A technology solutions provider in hospitality is seeking an Entry-level Technical Support professional to assist clients using their products. Responsibilities include managing Salesforce cases, resolving issues, and training junior staff. Candidates should be fluent in Portuguese and English, possess strong communication skills, and exhibit technical proficiency. This full-time position is based in Barcelona and includes participation in weekend rotations.

Formación

• Native or fluent in Portuguese and English.
• Ability to work collaboratively in a close team environment.
• Calm and effective in emergencies.

Responsabilidades

• Create and take ownership of cases in Salesforce.
• Investigate and solve customers’ and internal issues promptly.
• Train, mentor, and shadow junior colleagues.

Conocimientos

Customer relationship skills

Excellent communication

Technical proficiency with applications

Multi-tasking abilities

Herramientas

Salesforce CRM

Google Suite

Excel

Word

Descripción del empleo

Overview

Technical Support role focused on providing first point of contact for customers using the D-EDGE Suite of products. You will resolve technical requests, provide professional assistance, and escalate as needed to higher levels while supporting a team across multiple regions.

What You’ll Be Doing

• Create / Take ownership of cases in Salesforce proactively.
• Investigate & solve customers’ and internal issues promptly.
• Provide prompt, professional, and customized assistance to clients using D-EDGE products.
• Increase knowledge, awareness, and autonomy of clients on product use.
• Manage clients’ complaints concerning issues with our tools.
• Resolve product issues by identifying causes and applying the best solution.
• Collect required information to escalate unresolved cases to Level 2 when appropriate.
• Train, mentor, and shadow junior colleagues, sharing knowledge and guidance.

You will be included in the weekend rotation, covering a few weekends per year with the weekend team.

What You’ve Got

• Native or fluent in Portuguese and English.
• Strong customer relationship skills and excellent communication.
• Ability to work collaboratively in a close team environment.
• Good multi-tasking abilities and technical proficiency with related computer applications.
• Calm and effective in emergencies.
• Nice-to-have: experience with B2B technology companies or hotels; knowledge of Hospitality, GDS, or OTA; proficiency in Excel, Word, Salesforce CRM; Google Suite; experience in Support, Training, and teaching.

Recruitment Process

• Telephone interview with Talent Acquisition Manager
• First interview with the Head of Technical Support
• Second interview with Chief Client Service Officer
• Welcome to D-EDGE!

Please be aware that we will be asking for work references.

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Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Hospitality