Technical Support Specialist

beBeeITsupport; Madrid; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A technology support company seeks a Technical Support Specialist to provide exceptional IT support. Responsibilities include troubleshooting hardware/software issues, managing user accounts, and supporting remote employees. Ideal candidates have a Bachelor's degree in related fields and 1-2 years of experience. Join a dynamic team to enhance your technical expertise.

Formación

• 1-2 years of experience in IT support or related field.

Responsabilidades

• Respond to IT support tickets via phone or email.
• Install, configure, and maintain software and hardware.
• Troubleshoot and resolve hardware and software issues.
• Set up and manage user accounts, permissions, and passwords.
• Support remote employees via remote access tools.
• Perform routine system maintenance and updates.
• Document all issues and resolutions in the helpdesk system.
• Collaborate with other IT team members on larger projects.
• Monitor IT assets and assist with inventory management.
• Provide support for network and connectivity issues.
• Maintain data security and compliance.

Conocimientos

Strong troubleshooting skills

Excellent communication and interpersonal skills

Ability to work in a fast-paced environment

Educación

Bachelor's degree in Computer Science or related field

Descripción del empleo

Job Title : Technical Support Specialist

Main Responsibilities

• Respond to IT support tickets via phone or email.
• Install, configure, and maintain software and hardware.
• Troubleshoot and resolve hardware and software issues.
• Set up and manage user accounts, permissions, and passwords.
• Support remote employees via remote access tools.
• Perform routine system maintenance and updates.
• Document all issues and resolutions in the helpdesk system.
• Collaborate with other IT team members on larger projects.
• Monitor IT assets and assist with inventory management.
• Provide support for network and connectivity issues.
• Maintain data security and compliance.

Required Skills

• Strong troubleshooting skills and efficiency.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Bachelor\'s degree in Computer Science or related field.
• 1-2 years of experience in IT support or related field.

About this Role

This is an exciting opportunity to join our team as a technical support specialist. You will be responsible for providing exceptional technical assistance and support to our clients. If you have a passion for resolving technical issues and working in a dynamic environment, then we want to hear from you!