Technical Support Engineer

AUTEL Energy - Europe; Barcelona; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Una empresa innovadora global busca un Ingeniero de Soporte Técnico en Barcelona para apoyar las operaciones en Europa. El candidato ideal debe tener al menos 3 años de experiencia en la industria de vehículos eléctricos, fluidez en español y habilidades en inglés y mandarín. Las responsabilidades incluyen asistencia técnica y la mejora de productos a través de la retroalimentación de los clientes. Esta posición ofrece un entorno internacional y dinámico con un salario competitivo.

Servicios

Salario competitivo con bonificación basada en rendimiento

Acceso directo a tomadores de decisiones

Ambiente internacional con alta autonomía

Formación

• 3+ años de experiencia relevante en la industria de vehículos eléctricos o energías renovables.
• Licencia de conducir válida y disposición para viajar según sea necesario.

Responsabilidades

• Responsable de soporte técnico pre-venta/post-venta.
• Resolución de problemas técnicos de clientes y comunicación con el departamento de I+D.
• Análisis y síntesis de feedback de clientes para mejorar productos.
• Creación y entrega de documentación técnica y materiales de capacitación.

Conocimientos

Fluidez en español (nivel C1 o superior)

Proficiencia en inglés

Proficiencia en mandarín

Capacidad de aprendizaje

Conciencia de servicio

Trabajo en equipo

Educación

Título universitario en Ingeniería en Electricidad, Comunicaciones, Electrónica u otros campos STEM

Descripción del empleo

Driven by Intelligence. Powered for the Future.

Por favor, lea detenidamente la siguiente descripción del puesto para asegurarse de que encaja con el perfil antes de enviar su solicitud.

Autel is a global tech innovator in automotive diagnostics and smart mobility. With 2,000+ talents across 70+ countries, we fuse AI, big data, and cloud to drive the next generation of intelligent vehicles.

As Autel Energy expands rapidly in Europe’s EV charging market, we are seeking a proactive and structured Technical Support Engineer to support our growing operations in Europe.

Job Description

• Responsible for pre-sales / after-sales technical support work, including but not limited to technical support for customers in the development of sales opportunities, technical support of the project delivery process and commissioning, as well as after-sales technical support after delivery.
• Responsible for timely resolution of technical issues raised by customers, including tracking feedback, conducting root cause analysis, and implementing corrective actions. Additionally, the role involves gathering customer requirements and communicating them effectively to the R&D department at headquarters.
• Responsible for gathering, analyzing, and synthesizing customer feedback to identify trends and areas for product improvement. Drive product enhancements and upgrades by collaborating closely with the R&D team.
• Responsible for creating and delivering technical documentation and training materials. Additionally, the role involves compiling repair case studies.

What You’ll Need

• Fluency in Spanish (C1 level or above) or native proficiency is mandatory, English and Mandarin proficiency is a plus.
• Valid driving license and willingness to travel as needed.
• 3+ years of relevant work experience in EV or the new energy industry is a must.
• Bachelor’s degree or above in Electrical Power, Communications, Electronics, Measurement & Control Technology, Instrumentation, Automotive Engineering, Automotive Service Engineering, or other related STEM fields is preferred.
• Strong working methodology, strong execution ability, good pressure resistance, good team spirit.
• Strong learning ability, good service consciousness, strong sense of responsibility, meticulous and rigorous work.

Why Join Autel

• Key operational role in shaping EV charging infrastructure in the Europe
• Flat hierarchy with direct access to decision-makers
• Competitive salary with performance-based bonus
• International environment with high autonomy
• Dynamic, growth-oriented company with global reach

Location: Barcelona, Spain

Start date: As soon as possible

Working hours: Full-time

Apply now and join Autel Energy to create a green future together!

Contact: Apply directly on LinkedIn or send your resume to .

Please mention the position that you are applying for in the subject.