Technical Support Agent for the French Market

CPM International; Barcelona; Presencial; EUR 21.000; Jornada completa

Descripción de la vacante

A leading customer service company in Barcelona is seeking a customer support specialist to assist clients in resolving technical issues and managing product returns. The ideal candidate will be fluent in French and have strong interpersonal skills. This full-time role offers a hybrid work model and competitive salary.

Servicios

Fully Paid Training

24 holiday days per year

Discounted Private Health Insurance

Referral Program

Access to LinkedIn training courses

Employee Benefits Club

Formación

• Fluent level of French (spoken and written).
• High level of English.
• Very well organized with excellent interpersonal skills.
• Ability to analyze customer problems and provide solutions.
• Adaptability to new environments and ability to follow procedures.

Responsabilidades

• Understand and respond to client's requests.
• Analyze the client's situation and provide efficient replies.
• Identify technical incidents and provide solutions.
• Organize product returns and follow up on exchanges.

Conocimientos

Fluent French

High level of English

Organization skills

Interpersonal skills

Descripción del empleo

Our Client Netatmo develops ground-breaking, intuitive, and beautifully designed connected consumer electronics. Truly smart, our innovative products provide a seamless experience that helps users create a safe, healthy, comfortable, and eco-friendly environment.

What you will be doing?

• Understand and respond to client's requests.
• Analyze the client's situation to reply to them quickly and efficiently.
• Identify technical incidents, apprehend them, and provide an appropriate solution.
• Offer adequate solutions with a positive approach.
• Organize product returns and follow up on exchanges and repairs.

Requirements

• A fluent level of French (spoken and written).
• A high level of English.
• You are very well organized and have excellent interpersonal skills.
• You can put yourself in our customers’ shoes, analyze their problems, and offer them individual solutions.
• Within our dynamic, motivated, and multicultural team, you will reply to the demands of our customers for all the products in the Netatmo range.
• You know how to work within a team.
• You adapt quickly to new environments, and you can follow procedures and deal with deadlines.

Benefits

• Starting Date: August / September 2025.
• Salary: 21.000€ gross per year.
• Working hours: Full Time (39 hours per week) - Monday to Friday from 9 am to 6 pm.
• Fully Paid Training that optimally prepares you for your job - 2 weeks (full time and office-based).
• 24 holiday days per year on a full-time basis.
• Work Model: Hybrid working model.
• Location: Barcelona, Spain.

Additional Benefits :

• Employee Assistance Program - Free, confidential, and impartial guidance and support.
• Option to sign-up for Discounted Private Health Insurance.
• Referral Program: Refer a Friend and get a Referral bonus.
• Access to specialized LinkedIn training courses.
• Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organization.
• Best-in-class people engagement activities and programs.
• Ongoing training and development, and an opportunity for you to cultivate a new and exciting career in a high-growth environment.

About us!

At CPM, we believe in fostering a culture of care, curiosity, and achieving together. This isn't just a slogan – it's reflected in the incredible opportunities we offer, how we do our work, and the way we interact among each other, with customers, and clients.

CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.

WeCare #WeAreCurious #WeAchieveTogether