Technical Assistant Person – Full Remote – EU Institutions

Twtspain; España; A distancia; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A technology company in Spain is seeking a Technical Support Specialist to provide support for IT systems, applications, and infrastructure. The ideal candidate will have over 3 years of experience in technical support, be proficient in English, and have solid knowledge of IT systems and troubleshooting. This role includes assisting with hardware installations and resolving technical issues, as well as maintaining documentation and system monitoring.

Formación

• At least 3 years of technical support or IT operations experience.
• Solid knowledge of IT systems, networks, and data formats.
• Proficiency with ticketing tools.

Responsabilidades

• Provide technical support for IT systems and applications.
• Assist with installation and maintenance of hardware.
• Troubleshoot and resolve technical issues.

Conocimientos

Technical support

Troubleshooting

Good communication

Problem-solving

Fluent in English

Herramientas

MS Office

Jira

ServiceNow

Descripción del empleo

Knowledge And Skills

• Provide technical support for IT systems, applications, and infrastructure.
• Assist with installation, configuration, and maintenance of hardware and software.
• Troubleshoot and resolve technical issues related to systems, networks, or data.
• Support data validation, transformation, and system integration tasks.
• Contribute to the testing and deployment of new tools or updates.
• Maintain technical documentation and assist with system monitoring.

Specific Expertise

• Solid knowledge of IT systems, networks, and data formats (XML, API, etc.).
• At least 3 years of technical support or IT operations experience.
• Good communication and problem-solving skills.
• Fluent in English; additional languages are a plus.
• Proficiency in MS Office and familiarity with ticketing tools (e.g., Jira, ServiceNow).