Technical Assistant Person – Full Remote – EU Institutions

The Whiteam; Bilbao; A distancia; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A technology company in Bilbao seeks a Technical Support Specialist to provide IT systems support, troubleshoot issues, and assist in hardware/software maintenance. Candidates should have at least 3 years of experience, solid knowledge of IT systems, and fluency in English. Proficiency in tools like MS Office and ticketing systems is essential. This role offers a dynamic work environment with opportunities for growth.

Formación

• At least 3 years of technical support or IT operations experience.
• Solid knowledge of IT systems, networks, and data formats (XML, API, etc.).
• Good communication and problem-solving skills.

Responsabilidades

• Provide technical support for IT systems, applications, and infrastructure.
• Assist with installation, configuration, and maintenance of hardware and software.
• Troubleshoot and resolve technical issues related to systems, networks, or data.

Conocimientos

Technical support

Problem-solving

Communication

Fluent in English

Herramientas

MS Office

Jira

ServiceNow

Descripción del empleo

Knowledge And Skills

• Provide technical support for IT systems, applications, and infrastructure.
• Assist with installation, configuration, and maintenance of hardware and software.
• Troubleshoot and resolve technical issues related to systems, networks, or data.
• Support data validation, transformation, and system integration tasks.
• Contribute to the testing and deployment of new tools or updates.
• Maintain technical documentation and assist with system monitoring.
• Collaborate with internal teams to meet technical requirements.

Specific Expertise

• Solid knowledge of IT systems, networks, and data formats (XML, API, etc.).
• At least 3 years of technical support or IT operations experience.
• Good communication and problem-solving skills.
• Fluent in English; additional languages are a plus.
• Proficiency in MS Office and familiarity with ticketing tools (e.g., Jira, ServiceNow).