Team Manager - German Market - Financial Institution - 25K

Foundever; Málaga; Presencial; EUR 25.000; Jornada completa

Descripción de la vacante

A global customer service leader is seeking a Team Manager for the German market in Madrid. This role involves leading teams, ensuring performance standards, and providing customer support. Candidates must be native German speakers with advanced English skills and experience in customer service. The position offers a permanent contract, competitive salary of €25,000 gross annually, and various benefits including growth opportunities and language classes.

Servicios

Growth opportunities within the company

Language classes for all employees

Employee experience programme

Special discounts on private health insurance

Formación

• Native German speaker.
• Advanced English (C1 minimum).
• Proven experience in customer service and team leadership.
• Strong leadership skills and effective communication abilities.

Responsabilidades

• Evaluate agent interactions to ensure KPIs are met.
• Analyze campaign results to provide constructive feedback.
• Assist with escalated customer queries.
• Prepare and maintain performance reports.
• Proactively handle customer requests.
• Foster communication between agents and customers.
• Use leadership skills to build team cohesion.
• Support the smooth onboarding of new agents.

Conocimientos

Leadership skills

Effective communication

Customer service experience

Data analysis

Descripción del empleo

Overview

Team Manager - German Market - Financial Institution - 25K

Req ID#: 404268

Malaga, Spain, ES

Job Description: Join Us

Location: Madrid - On-site - Full-time - Permanent Contract

Start Date: ASAP

Are you passionate about delivering exceptional customer service and leading teams to success?

Responsibilities

• Team Performance Monitoring: Evaluate agent interactions to ensure KPIs are met, offering coaching and guidance to boost performance.
• Data Analysis & Feedback: Analyze campaign results to provide constructive feedback that empowers agents to reach their targets.
• Customer & Technical Support: Assist with escalated customer queries and support remote staff with technical issues when needed.
• Reporting: Prepare and maintain performance reports to ensure continuous and effective monitoring.
• Issue Resolution: Proactively handle customer requests to enhance overall satisfaction.
• Effective Communication: Foster seamless communication between agents and customers to optimize service quality.
• Team Leadership: Use leadership skills to build team cohesion, motivation, and professional growth.
• Onboarding & Integration: Support the smooth onboarding of new agents, ensuring a quick and efficient integration into the team.

Requirements

• Native German speaker.
• Advanced English (C1 minimum).
• Proven experience in customer service and team leadership.
• Strong leadership skills and effective communication abilities.
• Residence in Madrid or willing to relocate.

What We Offer

• Type of Contract: Permanent (with 2-month probation).
• Working Hours: Monday to Friday, 9:00-20:00 (split shift) + 1 rotating weekday off.
• Location: Paseo Imperial 14, 28005 Madrid (Edificio Monday) or Lehmberg Ruiz 21, Centro District.
• Salary: €25,000 gross annually.
• Training: Fully paid, under contract Mon-Thu 9:00-18:00, Friday 9:00-16:00.
• Start of Training: ASAP.

Benefits

• Growth opportunities within the company.
• Language classes for all employees (Spanish, French, Swedish, Portuguese, etc.).
• Employee experience programme with activities every week.
• Special discounts on private health insurance, technology, etc.

Make an impact in our organization and help shape the future of our team. We look forward to meeting you soon!

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