System Engineer (User Management) – (Hybrid)

eDreams ODIGEO; Barcelona; Híbrido; EUR 35.000 - 50.000; Jornada completa

Descripción de la vacante

A leading travel subscription platform in Barcelona is seeking an experienced System Engineer to provide Level 2 support and improve internal IT services. Candidates should have a strong technical IT background and at least 2 years of experience in Service Desk. The role includes responsibilities such as identity management, automation, and system analysis. The company offers a competitive compensation package and opportunities for continuous learning and career development.

Servicios

Flexible benefits

Performance-based bonuses

Birthday day off

Relocation support

Free Coursera access

Agile work environment

After-work events

Formación

• Minimum experience of at least 2 years in Service Desk.
• High level of spoken and written English.
• Technical IT background.

Responsabilidades

• Provide Level 2 support for end users focusing on identity management.
• Assist in identifying and implementing automation opportunities.
• Analyze and tune system performance.

Conocimientos

Analytical skills

Problem solving

Strong communication

Passion for technology

Educación

Higher vocational training

Herramientas

Sailpoint identity management

Descripción del empleo

As you contemplate your future, you might be asking yourself, what’s the next step? Start your journey with us!

We’re seeking an experienced System Engineer to join our Corporate IT Services team in Barcelona to provide the highest level of user experience. Our goal is to achieve the same level of user experience that users have in their personal lives. Provide the best services, features and tools to improve our internal support to employees in four areas: support, user management, procure desk and endpoints & apps management.

Why eDreams ODIGEO

Join the world’s leading travel subscription platform and one of the largest e-commerce businesses in Europe.

Millions of customers every year across 44 markets – 5 brands – 7M members in Prime

More than 100 million searches per day – Up to 6 billion daily AI predictions

Over 1,700 employees – More than 60 different nationalities from all continents – 99% permanent contracts – 36 average age

We’re the world’s leading travel subscription platform and one of the largest e-commerce businesses in Europe. We are a tech company revolutionising the travel booking experience through our consumer insight, innovative technology, market leadership, and Prime, the world’s first travel subscription program.

What you will do:

The Role’s Key Responsibilities and Tasks

As an eDOer, you will have clear objectives, great challenges and a clear overview of how your work contributes to the global company project and its customers. As a System Engineer in the Corporate IT Services team you will be in charge of:

• Provide Level 2 support for end users focusing on identity management issues
• Assist in identifying and implementing automation opportunities
• Provide technical information, analysis and recommendations to leadership
• Analyze and tune system performance, capacity and functionality of complex systems
• Review methods and procedures to ensure data integrity, protection and security standards.

This area is responsible for all user management support, starters and leavers process, credential and access management, as well as the daily operations and develop/evolve the UM service, implement initiatives to improve service, end to end responsibility of the full stack, based on defined KPIs and SLAs.

What you need to succeed:

Bring your unique perspective, speak up, and offer disruptive solutions. You’ll have the opportunity to learn and grow while making a real impact on our team. Here’s what you need to succeed:

• Higher vocational training
• Minimum experience of at least 2 years in Service Desk
• High level of spoken and written English, it is the language of communication of our customers
• Technical IT background
• Experience on user management technical skills
• Knowledge of identity management technologies
• Good analytical and problem solving skills
• Strong communication skills, especially when explaining technical information
• Good time management skills to meet users’ needs and problems.
• Passion for technology
• Experience on automation and coding
• Knowledge of Sailpoint identity and access management technology

What’s in it for you?

The best talent deserves the best benefits

At eDO, we want you to be a part of our success story and great culture.

Here’s what we offer:

• A rewarding Compensation package! Prime Plus membership, competitive salary and benefits package, including flexible benefits, performance-based bonuses, birthday day off, discounts and partnerships, relocation support and the possibility of choosing your equipment and, even better, keeping it for free after 3 years.
• Continuous learning to fuel your growth and explore new horizons! Learn and grow with free Coursera access, soft skills workshops, tech training, leadership development, and more. Plus, enjoy a great onboarding program.
• Grow opportunities to empower your career, and unleash your potential! Personalised career paths and the eVOLVE Program will help you discover, grow, and thrive. Internal mobility opportunities let you pursue horizontal career changes and promotions.

• Your Well-being is our priority. Embrace Freedom and Flexibility! At eDO, we value flexibility, employee care, and transparency. We offer a hybrid home-office model focused on outcome, not time-in-seat. You’ll be able to find the right work-personal life balance that suits you best.
• Work hard, party hard! We believe in having fun and connecting with colleagues! Join eDO for after-work events, padel tournaments, parties, and more. Create communities based on your passions, like sports and music. Come to work as you are, with no dress code, and enjoy free fruit, coffee, and tea at our offices.
• Enjoy a dynamic and healthy environment! Be innovative, take risks, and share your ideas. Our diverse and open-minded teams support high performance, learning, and growth. You’ll work in an Agile mindset environment with recognition at our core.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Don’t meet every requirement? If you’re excited about this role but do not feel your experience aligns perfectly with all the requirements we strongly encourage you to apply nevertheless.