Swedish Speaking Customer Service for Streaming Services - Work Remote in Greece

Mercier Consultancy MD; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A consultancy firm is seeking a Swedish Speaking Customer Service Representative for remote work to assist customers with streaming services. Ideal candidates are fluent in Swedish and have experience in customer service, particularly in streaming. Responsibilities include managing inquiries via phone, email, and chat, providing detailed information about content and subscriptions, and resolving complaints. The role's benefits include a competitive salary, additional salaries, paid relocation, and health insurance.

Servicios

Competitive Monthly Salary

2 Extra Salaries Per Year

Fully Paid Relocation Package

Fully Paid Training

Health Insurance

Formación

• Fluency in Swedish is essential; knowledge of English is a plus.
• Previous experience in customer service in streaming or entertainment is desirable.
• Excellent problem-solving abilities and adaptability in a remote environment.

Responsabilidades

• Manage customer inquiries related to streaming services, subscriptions, and technical issues.
• Provide information about content, subscription options, and promotions.
• Resolve customer complaints and technical issues efficiently.

Conocimientos

Fluency in Swedish (written and spoken)

Customer service experience

Strong communication skills

Problem-solving abilities

Adaptability in remote working

Herramientas

CRM software familiarity

Descripción del empleo

Mercier Consultancy MD is thrilled to offer a fantastic opportunity for Swedish Speaking Customer Service Representatives for Streaming Services, with the option to work remotely from Greece. This role is perfect for individuals who are passionate about streaming content and dedicated to providing excellent customer support. As a representative, you will engage with customers in Swedish, assisting them with their inquiries related to streaming services and content.

Key Responsibilities

• Manage customer inquiries related to streaming services, subscriptions, and technical issues via phone, email, and chat in Swedish.
• Provide detailed information about available content, subscription options, and promotions.
• Assist customers with account management, including sign-ups, cancellations, and troubleshooting.
• Resolve customer complaints and technical issues efficiently, ensuring a high level of satisfaction.
• Document all customer interactions and transactions accurately in the CRM system.
• Collaborate with technical support and content teams to provide comprehensive assistance to customers.
• Stay up-to-date with the latest trends in streaming services and content offerings to enhance customer engagement.

Requirements

• Fluency in Swedish (both written and spoken) is essential; knowledge of English is a plus.
• Previous experience in customer service, particularly in the streaming or entertainment sector, is desirable.
• Strong communication skills and a positive, customer‑centric attitude.
• Excellent problem‑solving abilities and adaptability in a remote working environment.
• Ability to manage multiple customer inquiries simultaneously while maintaining quality service.
• Familiarity with CRM software and customer support tools is advantageous.
• Willingness to work flexible hours, including evenings and weekends, depending on customer demand.

Benefits

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...