Swedish customer support representative, Barcelona!

JR Spain; Barcelona; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading customer service company in Barcelona is seeking a Customer Service Representative fluent in Swedish. In this role, you will assist customers with inquiries and maintain accurate records while collaborating with your team. Candidates should have at least one year of customer service experience, excellent problem-solving skills, and a strong focus on customer needs. The company offers a competitive salary, paid leave, and opportunities for career development.

Servicios

Competitive Salary

23 working days of paid annual leave

Career Development Opportunities

Formación

• C2/fluent in Swedish, both verbal and written.
• At least 1 year of customer service experience, preferably in technical support.
• Advanced understanding of signal path connectivity, wireless networking, and music/audiovisual products.

Responsabilidades

• Handle incoming inquiries via phone, email, chat, ensuring efficient responses.
• Maintain accurate records in the call management system.
• Keep updated knowledge on products and services.

Conocimientos

Fluent in Swedish

Good level of English (B2)

Strong customer service skills

Problem-solving abilities

Descripción del empleo

Social network you want to login/join with:

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Client:

Cross Border Talents

Location:

Barcelona, Spain

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

831237667270793625632460

Job Views:

1

Posted:

23.07.2025

Expiry Date:

06.09.2025

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Job Description:

Are you passionate about delivering top-notch customer service?

We are looking for a Customer Service Representative who is fluent in Swedish to join our dynamic team in Barcelona. This is your chance to make a difference by helping customers with their inquiries in a fast-paced and supportive environment.

What You'll Do:

• Assist Customers: Handle incoming inquiries via phone, email, chat, and automated alerts, ensuring efficient and effective responses.
• Record Keeping: Maintain accurate records of interactions in our call management system, adhering to agreed SLAs for timely resolutions.
• Stay Updated: Keep your knowledge current on our products and services tailored to customer needs.
• Issue Escalation: Identify and escalate potential service issues to senior team members when necessary.
• Collaborate: Work with your team on special projects and provide coverage for colleagues as needed.
• Administrative Tasks: Manage holiday, sickness, and overtime records while participating in team meetings.

What We're Looking For:

• Language Skills: C2/fluent in Swedish, both verbal and written, with a good level of English (minimum B2).
• Experience: At least 1 year of customer service experience, preferably in technical support.
• Technical Knowledge: Advanced understanding of signal path connectivity, wireless networking, and music/audiovisual products.
• Customer Focus: Strong customer service skills with excellent listening abilities and the capacity to address customer needs.
• Problem-Solving: Ability to own customer calls, resolve issues, or escalate when necessary.

What We Offer:

• Competitive Salary: Excellent remuneration package based on experience and performance.
• Work Hours: Monday to Friday, 09:00 AM - 06:00 PM.
• Dynamic Environment: Join a creative team with a positive and friendly atmosphere.
• Paid Leave: 23 working days of paid annual leave.
• Career Development: Access to guidance and tools to help you reach your full potential.

If you're ready to take on a new challenge in beautiful Barcelona, apply now and be part of our exciting journey!