Support Engineer

JR Spain; Madrid; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A top IT services firm is seeking a Support Engineer in Madrid to manage Microsoft Teams environments and troubleshoot issues. The role requires over 3 years of experience and upper-intermediate English. Benefits include a permanent contract, competitive salary, and additional perks for remote work. Join a diverse team and support global clients in a multicultural setting.

Servicios

Flexible compensation plan

Health Insurance

Career development plan

Learning opportunities

Referral bonus

Formación

• Minimum 3 years' experience in a similar role.
• Ability to Plan and deploy Microsoft Teams.
• Sound knowledge of Monitoring MS Teams environment.

Responsabilidades

• Coordinate with MS and other Vendors for issues.
• Manage Collaboration Experience for Chat and Channels.
• Implement Lifecycle Management for MS Teams.

Conocimientos

Teams Architecture and Direct Routing

Troubleshooting Teams issues

PowerShell Scripts

Understanding of Call Queue and Auto Attendant

Upper-intermediate English

Descripción del empleo

Are you a Support Engineer seeking a new interesting challenge?

We are looking for a dynamic, proactive, and talented person to join our team and perform the following tasks:

• Teams Architecture and Direct Routing
• Endpoint handling of Teams phone devices
• Teams Policies and Features
• Understanding of Call Queue and Auto Attendant
• Understanding of AAD, Network/Firewall rules, and DNS for Direct Routing
• Troubleshooting Teams issues and Call Quality Reporting Analysis
• Emergency Call routing in Teams
• Develop technology roadmaps for Unified Communications & Collaboration Services
• Coordination with MS and other Vendors for issues and tracking
• Health Check of Servers and PowerShell Scripting
• Audio/Video design and integration experience
• Manage Phone Numbers
• Manage Phone System for MS Teams
• Troubleshoot Audio, Video, and Client issues
• Ability to run and execute PowerShell scripts in MS Teams Module

WHAT ARE WE LOOKING FOR?

• Minimum 3 years' experience in a similar role
• Upper-intermediate level of English
• Ability to Plan and deploy Microsoft Teams
• Ability to implement Lifecycle Management and Governance for MS Teams
• Sound knowledge of Monitoring MS Teams environment
• Ability to manage access for External Users
• Knowledge of implementing security and compliance for MS Teams
• Ability to Create and Manage Teams
• Ability to plan and configure network settings for MS Teams
• Manage Collaboration Experience for Chat and Channels
• Knowledge in Managing Apps for MS Teams
• Manage Meeting and virtual events experiences
• Configure and manage MS Teams devices

WHERE AND WHEN?

• Workplace: Madrid (Hybrid model)
• Work Schedule: Business Hours (8-17h) + On Call

WHAT CAN WE OFFER YOU?

• Permanent contract - We offer indefinite contracts from day one.
• Pay and benefits - Competitive salary and a flexible compensation plan (Ticket restaurant, Childcare Ticket, Transport Ticket, Health Insurance).
• Work from home - Monthly financial support for remote work expenses, plus a bonus to set up your workspace.
• Career growth - Supportive career development plan and annual performance reviews.
• Learning opportunities - Robust onboarding and continuous learning platforms.
• Referral bonus - Receive a cash reward for referring a friend who gets hired under the BYB Scheme.
• Global collaboration - Work with colleagues worldwide in a multicultural environment.
• Employee benefits - Discounts, offers, corporate discounts, and other perks.

WHO ARE WE?

Tata Consultancy Services (TCS) is a leading IT company founded in 1968, part of the Indian Tata Group. It is one of the top 3 global technology firms.

With operations in 55 countries and over 600,000 employees, TCS is recognized as one of the Top Employers Worldwide 2025.

TCS Spain started in 2001, with a diverse workforce serving major Spanish and multinational clients. It has been certified as a Top Employer 2025 and listed among the 100 Best Companies to Work for in Spain 2025 by Forbes.

Our services include IT solutions, consulting, engineering, digital services, application management, quality assurance, IT infrastructure, and BPS. We are committed to inclusion, diversity, sustainability, and promoting work-life balance.