Supervisor La Roca

Burberry; Barcelona; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading luxury brand in Barcelona is seeking a Retail Supervisor to enhance customer experiences and drive sales. The role involves supervising and motivating the sales team, providing real-time coaching, and ensuring excellent service. Candidates should have 1-2 years of supervisory experience in retail, advanced knowledge of POS systems, and be comfortable using digital tools. This position offers opportunities to lead a high-performing team and significantly impact the Burberry Experience.

Formación

• 1-2 years previous supervisory or management experience in retail sales.
• Advanced knowledge of POS system.
• Comfortable with the use of digital tools.

Responsabilidades

• Supervise and motivate sales associates to deliver high-value customer experiences.
• Provide real-time performance coaching and feedback to the sales team.
• Lead a high-performing customer-facing team to achieve sales goals.
• Manage customer flow to ensure excellent service.
• Drive digital experience in store using technology.

Conocimientos

Supervisory skills

Customer service

Sales skills

Coaching

Team leadership

Herramientas

POS system

Apple mobile devices

Descripción del empleo

INTRODUCTION

Founded in 1856 by Thomas Burberry, Burberry is a global luxury brand with a distinctly British attitude. We are a global business with an extensive network of both owned and franchised stores across EMEIA, Asia Pacific and Americas. We are digital pioneers, and innovative technology underpins every aspect of our business, from product design to distribution and marketing. We believe that modern luxury means being socially and environmentally responsible; this mindset is core to our business and key to our long-term success.

JOB PURPOSE

Daily floor supervision of sales team ensuring great customer experiences and thereby driving sales goal attainment and providing real-time performance coaching to drive the overall Burberry Experience.

RESPONSIBILITIES

• Supervise, assist and motivate sales associates to consistently deliver high-value experiences on the selling floor to every client; act as a “quality control” supervisor ensuring that every interaction with a customer is memorable.
• Partner with associates to improve overall selling skills and close sales in order to achieve sales goals and KPIs
• Lead a high performing customer facing and service orientated team. Coach and provide feedback to the team as necessary to ensure all customers serviced in the store are given the full Burberry Experience in line with brand strategies.
• Manage the customer flow to ensure the best possible service and that no client is left unattended. Set the pace and standard to deliver excellent service to customers
• Drive partnership on the selling floor between sales associates, specialists, stock associates and operations team
• Coach “in the moment” and after every transaction and client interaction, reach out to associates to talk through the successes and opportunities and ensure proper follow-through on follow up actions.
• Develop and retain talented employees, by recognising and rewarding performance through monthly development plans and annual performance reviews.
• Lead by example by delivering the Burberry Experience to customers when necessary.
• Partner with GM, SM and S&P to take ownership of Burberry Experience training within the store. Use morning and weekly meetings to constantly reinforce key elements of the Burberry Experience through role-play, providing tips and talking through difficulties of individual associates.
• Partner with store management to set goal expectations. Deliver formal performance feedback in partnership with store management through monthly Burberry Experience Development Plans.
• Resolve difficult customer issues and escalate to management when necessary.
• In absence of store management, responsible for processing post-void transactions, authorising promotional discounts and employee sales
• Drive the digital experience in store and use digital resources to communicate whenever face-to-face is not possible.
• Hold a good understanding of the business and effectively communicate needs and ideas to bring the business to next level.
• Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations.
• Assist with the opening and closing of store which includes securing doors, windows and merchandise, successful alarming of store and POS procedures
• Additional duties as required.

PERSONAL PROFILE

• Advanced knowledge of POS system.
• Previous experience with Apple mobile devices and comfortable with the use of digital tools.
• 1-2 years previous supervisory or management experience in retail sales.