Strategic CSM - Global BIM & AEC Growth

Ersilia; Madrid; Presencial; EUR 45.000 - 60.000; Jornada completa

Descripción de la vacante

A leading software company in Spain is looking for a Customer Success Manager to enhance customer relationships and ensure value from their 3D BIM software tools. Responsibilities include onboarding, retention, and managing quotas for renewals and expansions. The ideal candidate will possess over three years in customer-facing roles, with a strong background in the AEC industry and fluency in both Spanish and English. This position offers competitive compensation and professional growth opportunities.

Servicios

Competitive compensation

Performance-based incentives

Comprehensive benefits package

Professional development opportunities

Formación

• 3+ years in customer-facing roles like Customer Success, Sales, or Technical Support.
• Experience in the AEC/O Industry.
• Proficient in both Spanish and English, written and verbal.

Responsabilidades

• Own all aspects of the customer relationship lifecycle.
• Meet or exceed assigned renewal, expansion, and cross-sell quotas.
• Proactively forecast pipeline for assigned accounts.

Conocimientos

Customer Success

Technical Support

Exceptional communication

Organizational skills

Relationship building

Herramientas

BIM software

CAD software

SCIA

FRILO

Descripción del empleo

A leading software company in Spain is looking for a Customer Success Manager to enhance customer relationships and ensure value from their 3D BIM software tools. Responsibilities include onboarding, retention, and managing quotas for renewals and expansions. The ideal candidate will possess over three years in customer-facing roles, with a strong background in the AEC industry and fluency in both Spanish and English. This position offers competitive compensation and professional growth opportunities.