Store Manager

POP MART; Valencia; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading designer toy company is looking for a Store Manager to oversee operations in Valencia. The ideal candidate should have 4-5 years of experience in retail management, strong leadership qualities, and a knack for driving sales. Responsibilities include managing store performance, supervising team activities, and ensuring compliance with brand standards. The role offers numerous benefits including a structured bonus scheme and appreciation gifts. Candidates should have excellent Spanish and English skills and familiarity with KPIs.

Servicios

Selected POP MART toys monthly

Bonus/commission scheme

Regular team social events

Employee Assistance Program

Corporate Discounts

Formación

• 4-5 years experience in similar roles, preferably in dynamic multinational environments.
• Excellent knowledge of Spanish and English.
• Strong knowledge of Excel and understanding of KPIs.

Responsabilidades

• Support the area manager in daily activities.
• Manage and oversee your store's operations.
• Ensure compliance with brand standards and merchandising.

Conocimientos

Retail management experience

Team leadership

Budget management

Problem-solving

Results orientation

Customer service excellence

Knowledge of KPIs

Educación

Bachelor's or Master's degree

Herramientas

Excel

CEGID

Descripción del empleo

About the job

About POP MART Founded in ****, POP MART is a market‑leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, and designer toy culture evangelism, we have built an integrated platform covering the entire designer toy value chain. Besides our original and iconic IPs such as Molly, Hirono, Skullpanda, and LABUBU, POP MART collaborates with top‑tier toys and lifestyle brands including Disney, Universal Studios, and Sanrio to create collectible art toys featuring their iconic characters. POP MART has established a strong presence across key European markets, including the UK, France, Germany, Spain, Italy and the Netherlands. As part of our strategic growth initiatives, we are focused on expanding our retail network into additional high‑potential markets across Europe, continuing to strengthen our brand's position in the region. For more information, please visit and our Linked In Career page.

What to Expect

POP MART is a fast‑paced company with a young and multicultural team where you can expect to: gain valuable professional experience covering the entire retail life cycle; have the opportunity to work with people from different countries and cultures in a collaborative environment; receive structured customer service, retail operations, and product training; and be proactively involved in the company's growth.

Benefits

• Selected POP MART toys as appreciation gifts every month
• A structured bonus/commission scheme in line with the company's and the individual's performance
• Regular team social events
• Employee Assistance Program
• Corporate Discounts

The Role and Candidate

We are seeking a confident and capable Store Manager to lead our stores in Barcelona. This position is well suited to an individual with proven experience in retail or luxury fashion, who takes pride in building high‑performing teams and creating outstanding customer experiences. In addition to managing one of our existing or upcoming stores or pop‑up locations in Barcelona, you will demonstrate agility as part of the relief management team, stepping in to support other stores when required to ensure seamless operations across the network.

Responsibilities

• Support the area manager in daily activities by actively contributing to the design of the Store's commercial and HR strategy
• 360° management of your shop
• Plan, implement and monitor the measures necessary to achieve and exceed sales objectives
• Ensure and collaborate in the implementation of merchandising standards and optimise sales space to maximise profitability
• Manage the warehouse by maintaining the correct stock level in compliance with product replenishment cycles and merchandising strategies
• Know and apply brand and seasonal visual merchandising standards
• Supervise the reception of customers, ensuring that it is in line with POP MART guidelines
• Coordination of commercial and organisational activities particularly on your Store (animations, events, new launches, CRM campaigns)
• Train new joiners and accompany them on their path of growth and development in collaboration
• Act as a role model and promote effective communication within the sales team
• Monitor the performance of your team (KPIs and achievement of personal and store objectives) and animate it to achieve results
• Analyse and animate KPIs relating to customer behaviour (entrances, average receipt, pieces per receipt, etc.)
• Ensure the achievement of your department (budget and target achievement)
• Apply company procedures (regulations, safety procedures) and commercial policies (prices, promotions, communication) established by central services
• Contribute to the broader success of the retail network by supporting other stores when needed, stepping in to guarantee continuity of management and alignment with company standards

Required Qualifications & Experience

• Citizenship or Work Permit is required
• At least 4‑5 years experience in similar roles (Assistant Store Manager, Team Leader, Supervisor, Key Holder) preferably in dynamic multinational retail contexts or Fashion Luxury
• Knowledge of the main trade KPIs, confidence in budget management, analysis and daily reports
• Agility, dynamism and problem solving
• Strong results orientation
• High predisposition in managing a team, guiding it towards objectives and creating a virtuous team spirit
• Degree (bachelor's or master's degree) preferred
• Excellent knowledge of Spanish and English
• Strong knowledge of Excel
• Desirable (Not Essential) Knowledge of CEGID

Your Application

If the opportunity sounds interesting to you, please apply with your updated CV via "Apply Now" or email to ******