Store Manager

COS; Bilbao; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

Una importante tienda de moda en Bilbao busca un/a Gerente de Tienda para liderar las operaciones y maximizar las ventas. Se busca un líder que contribuya a crear un ambiente centrado en el cliente que fomente el crecimiento del equipo. Se ofrece un cargo a tiempo completo, con beneficios atractivos incluyendo un 25% de descuento en todas las marcas del grupo H&M. Se requiere fluidez en español y conocimientos conversacionales de inglés.

Servicios

Descuento del 25% en todas las marcas del grupo H&M

Plataforma de descuentos: Club de Ventajas

Día libre en tu cumpleaños

Formación

• Buena comprensión de KPIs y informes de ventas.
• Conocimiento de estándares de salud y seguridad.
• Entendimiento de las rutinas operativas de la tienda.
• Fluidez en español y habilidades de conversación en inglés.

Responsabilidades

• Ofrecer un alto nivel de servicio al cliente.
• Analizar información de ventas y rendimientos.
• Liderar y motivar al equipo.
• Asegurar la inducción y formación de nuevos empleados.
• Identificar talentos futuros y preparar planes de desarrollo.
• Supervisar las operaciones de la tienda.

Conocimientos

Conocimiento de KPIs/informes de ventas

Conocimientos de salud y seguridad

Comprensión de las rutinas operativas de la tienda

Fluidez en español y conversación en inglés

Mejores prácticas en relaciones laborales

Descripción del empleo

Descripción del empleo

As the Store Manager, you will be responsible for the overall performance of an individual store, with a primary focus on delivering great customer experiences that drive sales and profitability. Your leadership will be pivotal in guiding a dedicated team to efficiently run the store operations. By prioritising both direct interactions and behind-the-scenes support, you'll cultivate an environment where every customer feels valued and every aspect of the store contributes to its success, ultimately maximising profits.

Key Responsibilities

• Offering customers a high level of service through styling advice, product knowledge and store experience
• Analysing selling information and taking responsibility for the store sales performance
• Leading and motivating a team of managers, visual merchandisers and sales advisors to achieve excellent standards of service
• Leading recruitment and ensuring induction and training of new starters is carried out well
• Identifying future talents and putting together development plans to support their progression
• Overseeing store operations
• Creating a great place to work

Requisitos

For the role of Store Manager, we seek individuals who embody the spirit of Teamwork, Entrepreneurship and Constant Improvement, fostering an environment of collaboration and shared achievements. Your optimistic outlook and flexibility in adapting to evolving circumstances and customer preferences are key attributes we value. You take independent initiative, addressing business & customer demands with both efficiency and effectiveness.

What You Need to Succeed

Knowledge

• Good understanding of KPIs/selling reports, budgeting turnover and workforce hours
• Knowledge of Health & Safety standards
• Understanding of store operation routines (delivery, stock, inventory, etc.)
• Fluent in Spanish and conversational English (this will be assessed during the recruitment process)
• Good knowledge of best practice in employee relations

Motivation

• You enjoy growing and leading a team, and building a people-first working environment
• You are results-focused & enjoy multitasking
• You like to grow and develop yourself and others

Behaviour

• You build a well-functioning team & embrace different points of view
• You stay up to date with the latest fashion trends, customer needs, competitor activity and make decisions about product, processes and service with the customer always top of mind
• You set relevant business goals that are ambitious and concrete, and you can adapt to changing circumstances
• Support others to grow by giving constructive feedback and encouraging their learning and development
• You are self-aware, understand that actions have consequences and are respectful and non-judgemental in your interactions
• You come up with new ideas & understand the need to be sustainable
• You prioritise efficiently and make careful, resourceful choices
• You communicate clearly & concisely, even during periods of uncertainty, actively listening to other perspectives
• You express your own opinions and are willing to accept and contribute to agreed outcomes

Past Achievements

• Proven record in maximising selling
• You are successful in recruiting; managing talent and developing team members
• You have previous experience in managing employee performance
• Experience in collaborating with and leading a team of managers

Información adicional

This is a full-time position offering 38 hours a week. Apply by sending in your CV. Due to data policies, we only accept applications through career page.

Benefits

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

Additionally, colleagues based in Spain receive:

• Discount platform: Advantages Club
• A day off on your birthday