Sr Field Service Engineer

Leica Microsystems; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading life sciences company is seeking a Field Service Engineer to join their remote team based in Madrid. The ideal candidate will have a Bachelor’s degree in engineering and be fluent in both English and Spanish. Responsibilities include resolving customer challenges, performing equipment repairs and installations, and collaborating with sales teams. This position requires a valid driver's license and involves up to 70% travel within Spain. Comprehensive benefits and bonus opportunities are offered.

Servicios

Paid time off

Life insurance

Pension plan

Discount benefits

Formación

• Bachelor’s Engineer Degree required to apply.
• Fluency in English and Spanish for communication.
• Ability to lift and carry equipment as needed.

Responsabilidades

• Ensure quick resolution of complex customer challenges.
• Collaborate with team members and improve processes.
• Conduct service and repair of products at customer site.

Conocimientos

Fluent in English

Fluent in Spanish

Excellent Microsoft Office skills

Strong communication skills

Ability to travel

Experience in repairs and calibrations

Educación

Bachelor’s Engineer Degree or similar

Descripción del empleo

Overview

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Leica Microsystems, one of Danaher’s 15 operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. Shape the Future with Us! At Leica Microsystems, we have been shaping the future for over 175 years with groundbreaking optical and digital solutions. With a culture rooted in customer focus, innovation, and teamwork, we lead the market in microscopy, imaging, and analysis, unveiling the invisible and empowering our customers to build a better, healthier world. Joining Leica Microsystems means contributing to scientific discoveries and supporting surgeons in making critical decisions. Our advanced microscopes and AI‑based image analysis solutions enable users to gain profound insights into development and engineering challenges. Here, you will work on meaningful projects alongside passionate colleagues, driving progress and pushing the boundaries of what’s possible. Learn about the Danaher Business System which makes everything possible.

Responsibilities

• The Field Service Engineer is responsible for ensuring quick resolution of complex customer challenges and empowering team members with functional knowledge.
• Work across all levels of the business, playing a key role in contributing to the growth of overall business beyond service.
• Collaborate with team members at the point of impact and across the organization, identifying and implementing opportunities to improve and operating as a change agent to sustain effective processes and standard work.
• Report to the Iberia Service Manager as part of the Iberia Service Team. The FSE will be based in Madrid, but the role is fully remote.
• Deliver timely and competent response to customer needs, coupled with clear communication.
• Collaborate closely with the Service Team to ensure all customers in the region receive professional after‑sales service.
• Support Sales Representatives with installations, demos, and exhibitions.
• Conduct service, repair, and/or installation of products or IT solutions at customer site, including electrical and mechanical testing in accordance with maintenance contracts.
• Respond to customer support calls within an assigned territory.
• Diagnose system failures and determine the most cost‑effective solution.
• Escalate complex issues to higher technical support levels or quality reporting systems.
• Help grow the organization by supporting existing customers and identifying new customers and opportunities while in the field.

Qualifications

• Bachelor’s Engineer Degree Required or similar.
• Fluent in English and Spanish.
• Excellent Microsoft Office application skills (Word, Excel, PowerPoint).
• Strong communication skills.
• Ability to travel within the Spain Central Region and eventually to the rest of Iberia (up to 70% travel). Must have a valid driver’s license with an acceptable driving record.
• Ability to lift, move or carry equipment and tools.
• Experience in handling repairs, calibrations, upgrades, and allied tasks.
• Networking, influencing, and communicating effectively across functions and at all levels.
• Excellent visual, written, and other communication skills.
• Training and/or coaching experience.
• Experience in maintaining and applying global processes.
• Track record of delivering standardization, simplification, and continuous improvement across key business areas.
• Experience working in a matrix organization, building relationships remotely and cross‑culturally.

Benefits

LI‑KS1 Leica Microsystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. The position is also eligible for bonus/incentive pay. We offer a comprehensive package of benefits including paid time off, life insurance, pension plan, ticket restaurants, and discount benefits webpage. Join our winning team today and accelerate the real‑life impact of tomorrow’s science and technology.