Spanish-Speaking Customer Expert - Remote fromGreece

EU Best Jobs; A distancia; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A recruitment agency seeks a customer service representative to deliver exceptional service and support clients with a premium experience. Responsibilities include troubleshooting, analyzing feedback, and managing sensitive cases. Ideal candidates possess excellent Spanish and English skills, have a background in premium customer service, and hold a relevant bachelor's degree. The position offers support for relocation to Greece, competitive salary, health benefits, and professional training and development opportunities.

Servicios

Complete relocation support

Health care benefits

Free online Greek language courses

Professional growth opportunities

Formación

• Previous experience in customer service, ideally in a premium or luxury brand.
• Ability to handle sensitive cases with empathy and professionalism.

Responsabilidades

• Deliver exceptional customer service.
• Perform troubleshooting and analyze customer feedback.
• Escalate cases when necessary and follow up for customer satisfaction.
• Collaborate with internal teams to resolve cases quickly.

Conocimientos

Spanish language skills

English communication skills

Interpersonal skills

Computer literacy

Familiarity with CRM systems

Educación

Bachelor’s degree preferred

Descripción del empleo

What you will do

• Deliver exceptional customer service.
• Perform troubleshooting.
• Call, collect and analyze customer feedback.
• Escalate cases when necessary and follow up to guarantee customer satisfaction.
• Show empathy and professionalism in every interaction, whether written or verbal.
• Manage customers and support them with a premium experience.
• Collaborate with internal teams to resolve cases quickly and efficiently.
• Consistently meet performance targets and quality standards.

What you will bring

• Excellent Spanish language skills.
• Very good English communication skills.
• Previous experience in customer service, ideally in a premium or luxury brand.
• Strong interpersonal skills with the ability to handle sensitive cases.
• Good computer literacy.
• Familiarity with CRM systems is a plus.
• Bachelor’s degree preferred.

What we offer

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process.)
• Competitive monthly salary (14 salaries per year)
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State‑of‑the‑art premises, providing a great working environment with relaxing break areas