Spa Treatment Manager

Mandarin Oriental; España; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A luxury hotel in Mallorca is seeking a Spa Treatment Manager to oversee spa operations and ensure exceptional service delivery. The role involves managing a team of therapists, conducting training, and maintaining high performance standards. Ideal candidates will have prior experience in a similar role and a relevant qualification. Fluency in Spanish and English is essential. Competitive health and wellness benefits included.

Servicios

Learning & Development programs

MOstay benefits

Health and wellness programs

Formación

• Prior experience as Spa Supervisor or similar role in luxury settings.
• Recognised qualification in massage therapy or related field.
• Ability to lead and uphold treatment standards.

Responsabilidades

• Supervise spa treatment team and ensure operational excellence.
• Conduct training and coaching sessions for team.
• Monitor treatment quality and guest satisfaction.

Conocimientos

Leadership

Team management

Customer service

Coaching

Communication

Proficiency in booking systems

Educación

Qualification in massage therapy or aesthetics

Herramientas

POS systems

CRM tools

Microsoft Office Suite

Descripción del empleo

Overview

Mandarin Oriental Punta Negra, Mallorca is looking for a Spa Treatment Manager to join our Spa Team.

About The Job

Based at Mandarin Oriental Punta Negra, Mallorca, the Spa Treatment Manager will report directly to the Director of Spa & Wellness and act as her key operational support. You will be responsible for overseeing the day-to-day operations of the spa treatment team, ensuring that every guest receives world-class service and care.

You will lead the team of spa therapists, ensuring consistent delivery of treatments to brand standards, provide training and coaching, and support in the overall management of the spa. This role is crucial in maintaining high performance, luxury service standards, and strong team dynamics within the spa environment.

As Spa Treatment Manager, you will be responsible for the following duties:

• Supervise the spa treatment team, ensuring operational excellence, smooth shift management, and effective scheduling.


• Monitor and maintain treatment quality, consistency, and guest satisfaction through regular audits and feedback.


• Support the Director of Spa & Wellness in implementing spa strategies and achieving business goals.


• Conduct regular training sessions, hands-on coaching, and skill development for spa therapists.


• Assist in developing treatment menus, seasonal offerings, and wellness journeys aligned with guest needs and current trends.


• Be present in daily operations to offer guidance, resolve guest concerns, and ensure luxury service standards are met.


• Support retail sales performance, coaching therapists in upselling techniques and product knowledge.


• Collaborate with other spa leaders on inventory management, ensuring proper product use and availability.


• Oversee treatment room standards, ensuring impeccable cleanliness, presentation, and ambiance at all times.


• Ensure full compliance with health, safety, hygiene, and FLHSS standards in all treatment areas.


• Participate in the recruitment, onboarding, and performance management of spa therapists.


• Promote a culture of care, professionalism, and continuous improvement within the team.

What We Expect From You

• Experience and education


• Prior experience as Spa Supervisor, Lead Therapist, or Assistant Spa Manager in a luxury hotel or resort environment.


• Recognised qualification in massage therapy, aesthetics, or a related wellness discipline.


• Proven ability to lead a team, coach for performance, and uphold treatment standards in a five-star setting.

• Technical Skills


• Proficiency in managing booking systems, scheduling software, and POS systems.


• Experience with CRM tools to manage guest preferences, bookings, and deliver personalised experiences.


• Knowledge of industry standards for health, safety, and hygiene regulations related to spa operations and treatments.


• Ability to train, motivate, and manage a team of spa professionals, ensuring a culture of excellence and care.


• Skills in managing spa products, equipment, and inventory, ensuring optimal stock levels and cost control.


• Ability to create and implement promotional strategies, treatment packages, and seasonal campaigns to increase spa bookings and drive revenue.


• Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.


• Open to learning and embracing treatment concepts and wellness philosophies from diverse cultures.


• Willing to work a flexible schedule, including weekends and holidays, in line with business needs.


• Effective communication skills, both written and verbal, in Spanish and English.

Our Commitment to You

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.


• MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.


• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.


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