Service Now Functional Lead (M / F)- EMEA or LATAM based

OTIS; Madrid; A distancia; EUR 72.000 - 91.000; Jornada completa

Descripción de la vacante

A leading global technology firm seeks a skilled Service Now Functional Lead to manage ServiceNow HR Service Delivery implementation. The role involves stakeholder collaboration, ensuring alignment with business strategies, and driving improvements. Preferred candidates should have over 3 years of experience with HR platforms and strong communication skills. This position offers a competitive compensation package and remote work options.

Servicios

Competitive compensation package

Innovation-focused culture

Growth opportunities

Formación

• At least 3 years of experience with HR Technology platforms.
• Strong knowledge of ServiceNow HR modules.
• Proven experience as a functional expert.

Responsabilidades

• Lead functional design and implementation of HR Service Delivery.
• Collaborate with stakeholders for requirements gathering.
• Drive continuous improvement of HR ServiceNow platform.

Conocimientos

ServiceNow HR modules

Stakeholder management

Problem-solving

Communication

Descripción del empleo

Date Posted : Country : France

Location : 23 RUE DELARIVIERE LEFOULLON OTIS SIEGE SOCIAL 92800 France

At Otis we move billions of people every day!

How? Through our talented team of more than 72,000 employees who are passionate about what we do and what's next.

From our foundation of excellent products (escalators, elevators, and moving walkways) to our next chapter of digital transformation, this is a great time to join our company!

Role Overview :

We are seeking a highly skilled and experienced SERVICE NOW FUNCTIONAL LEAD (M/F) to join our Human Resources Technology Team.

This professional can be based in EMEA or LATAM, as he/she will be working remotely.

This role will be responsible for leading the functional design, implementation, and optimization of ServiceNow HR Service Delivery (HRSD) and related modules across Otis's global operations.

The ideal candidate will act as a bridge between stakeholders and technical teams, ensuring that ServiceNow capabilities align with business strategies and deliver measurable value.

On a typical day you will :

• Serve as the primary functional lead for ServiceNow HRSD initiatives including Case and Knowledge Management, Employee Service Center, and Lifecycle Events.
• Collaborate with stakeholders to gather requirements, define user stories, and translate them into functional specifications.
• Partner closely with Otis's Digital Technology team to align on ServiceNow strategy, roadmap, and integration with enterprise platforms.
• Lead ServiceNow configuration, testing, and deployment efforts in partnership with technical developers and system integrators.
• Drive continuous improvement by identifying opportunities to enhance platform usability, performance, and adoption within HR.
• Ensure compliance with Otis's IT governance, data privacy, and change management policies.
• Provide functional leadership in ServiceNow upgrades, patching, and new HR module rollouts.
• Conduct training sessions and create documentation for HR users and support teams.
• Stay current with ServiceNow HRSD best practices, new features, and industry trends.

What You Will Need to be Successful :

• At least 3 years of experience working with an HR Technology platform like ServiceNow or Workday, with a minimum of 1 year in a functional lead or business analyst role focused on that technology. Prior functional lead experience with HRSD is a plus.
• Strong knowledge of ServiceNow HR modules such as Case Management, Knowledge Management, and Employee Center.
• Proven experience as a functional expert (HRSD experience is a plus).
• Excellent communication, stakeholder management, and problem-solving skills.
• Experience in a global enterprise HR environment is advantageous.

What can we offer you :

• The chance to work for an industry-leading company and a global brand.
• A culture that encourages innovation and values talent as key to success.
• Competitive compensation package.
• Growth opportunities in a multinational environment.
• Be part of a global organization that will challenge you!

Apply today to join us and build what's next!

If you live in a city, chances are we will give you a lift or help keep you moving every day.

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people daily and maintain approximately 2.2 million customer units worldwide, with the industry's largest service portfolio.

You may recognize our products at landmarks like the Eiffel Tower, Empire State Building, Burj Khalifa, and Petronas Twin Towers! We are 69,000 strong, including engineers, digital technology experts, sales and functional specialists, factory and field technicians, all committed to meeting diverse customer needs across more than 200 countries and territories.

Joining Otis means becoming part of an innovative, resilient, and diverse global leader. You'll work with some of the brightest minds, gaining skills and capabilities that keep us at the forefront of the industry.

We offer training, leadership development, and programs like our Employee Scholar Program, supporting colleagues in pursuing degrees or certifications.

Our focus is on people—passengers, customers, and colleagues. Guided by our values of Safety, Ethics, and Quality, we are committed to ESG principles. Learn more about ESG at Otis.

Become a part of the Otis team and help us #BuildWhatsNext!

Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or other protected classes. For accommodations during the application process, contact us.

Privacy Policy and Terms : Read here

Key Skills

Change Management, Civil Engineering, Infection Control, Information Technology Sales, Biology

Employment Type : Full-Time

Experience : 3+ years

Vacancy : 1