Service Engineer

Hitachi; Madrid; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading company is seeking a Service Engineer to join their growing Services Solutions Team in Madrid. This role involves managing projects, liaising with customers, and ensuring technical and safety standards while offering top-tier support. Ideal candidates will possess a strong background in Electrical Engineering and experience in the electrical sector. The role requires fluent Spanish and English and the ability to travel frequently for projects.

Servicios

Annual Incentive Plan

Flexible Working

Meal Allowance

Life Insurance

Medical Check-up

Psychological Assistance

Language Trainings

Coaching & Assessments

Formación

• 3-5 years experience in electrical/industrial sector.
• Hands-on experience with electrical/industrial equipment.
• Fluent in Spanish and English.

Responsabilidades

• Ensure compliance with customer contract requirements.
• Oversee project development stages ensuring best practices.
• Build customer relationships and provide technical support.

Conocimientos

Debugging

Troubleshooting

Technical Support

Computer Networking

PowerShell

Educación

Bachelor's Degree in Electrical Engineering

Master's Degree (preferred)

Descripción del empleo

From rapid response and performance improvement to operational efficiency and life-cycle management, Service is one of our fastest-growing areas.

You will execute service work within the Services Solutions Team in Spain. Reporting to the Service Team Leader, you will act as the liaison between customers and extended Hitachi Energy teams, collaborating closely with him in the department's continuous improvement process, leading defined improvement actions, and supporting business processes.

How you will make an impact

1. Comprehensive Project Management: Ensuring compliance with customer contract requirements and achieving all technical, safety, quality, schedule, compliance, and financial targets.
2. Project Supervision and Monitoring: Overseeing each stage of project development, ensuring best practices in cost control, resource efficiency, results, and health, safety, and environmental standards.
3. Relationship Building and Technical Reviews: Building strong relationships and participating in technical reviews and discussions with customers, partners, subcontractors, and vendors.
4. Customer Satisfaction and Technical Support: Maintaining and enhancing customer satisfaction by providing excellent service at all stages of the project, offering on-site or remote support for installation, commissioning, and routine maintenance of equipment.
5. Development of New Applications and Methods: Identifying opportunities for developing new service applications, equipment, and methods, and supporting the implementation of service solutions, business processes, and ongoing projects.
6. Continuous Improvement and Core Values: Participating in identifying areas for continuous improvement, leading initiatives, and collaborating in the development and growth of the services team and business. Willingness to travel and actively participate in service projects while embodying safety and integrity.

Your background

• A Bachelor's Degree in Electrical Engineering or similar; a Master's Degree is a plus but not mandatory.
• Between 3 and 5 years of experience in the electrical/industrial sector as a Project Engineer or Services Engineer. Experience with electrical substations is preferred.
• Hands-on experience in servicing, maintaining, commissioning, and repairing electrical/industrial equipment.
• Fluent in Spanish and English, both written and spoken.
• Ability to travel up to 65% of the time, mainly domestic trips.
• Proven leadership skills, a flexible and collaborative approach, solutions-oriented mindset, and strong communication skills.

More about us

We offer a comprehensive range of competitive benefits to support your financial, physical, and mental wellbeing, as well as your personal development. Our benefits include:

• Annual Incentive Plan
• Flexible Working
• Meal Allowance
• Life Insurance
• Medical Check-up
• Psychological Assistance
• Language Trainings
• Coaching & Assessments

Qualified individuals with disabilities may request reasonable accommodations during the application process by completing a form on our website, including your contact information and specific accommodation needs. This service is exclusively for applicants requiring accessibility assistance.

Key Skills

Debugging, Computer Networking, ConnectWise, PKI, PowerShell, Windows, C#, Automotive Diagnostics, Medical Imaging, Azure, Technical Support, Troubleshooting

Employment Type: Full-Time

Experience: 3-5 years

Vacancy: 1

Service Engineer • Madrid, Madrid, Spain