Service Dispatcher Iberia

InPost Iberia; Madrid; Presencial; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A logistics company in Madrid is seeking an Operations Coordinator for its Iberia Service Team. This role involves dispatching service orders, monitoring service tickets, and managing stock levels of spare parts. Key qualifications include strong multitasking skills, experience in inventory management, and fluency in Spanish and English. The position offers flexible working hours and a competitive salary, fostering an inclusive culture that values diversity and equity.

Servicios

Language platform

Wellbeing programme

Flexible working hours

Online platform for lifelong learning

Competitive salary

Formación

• Experience in inventory management and stock control is essential.
• Proficiency with dispatching tools and order management systems is needed.
• Fluent in both Spanish and English.

Responsabilidades

• Dispatch and assign service orders to internal or external teams.
• Monitor service tickets daily and ensure progress is on track.
• Address operational issues with agility and a problem-solving mindset.
• Coordinate shipment and delivery of materials to field technicians.

Conocimientos

Strong organizational and multitasking skills

Ability to coordinate technical personnel

Experience in inventory management

Proficiency with dispatching tools

Solid Microsoft Office skills

Ability to stay calm under pressure

Native Spanish

Fluent English

Descripción del empleo

Everything you are looking for and more

Join our Iberia Service Team and take a key role in ensuring that every maintenance and repair request runs smoothly from start to finish. You’ll act as the operational link between service needs and field execution coordinating work orders monitoring progress and helping us deliver top-quality service to our customers. From tracking SLAs to expediting urgent cases and keeping spare parts stocked you’ll make sure operations run efficiently and on time. If you’re organized proactive and thrive in fast-moving environments this role is for you. This position is fully embedded within the Service Team.

What responsibilities and objectives will you have

• Dispatch and assign service orders to internal or external teams
• Monitor service tickets daily and ensure progress is on track
• Follow up on pending interventions and resolve bottlenecks quickly
• Track ETA and SLA compliance ensuring service delivery within agreed timelines and supporting achievement of team KPIs
• Communicate updates proactively to all relevant stakeholders
• Manage stock levels of spare parts and consumables including physical warehouse inventory regular stock counts and optimization of safety levels
• Coordinate shipment and delivery of materials to field technicians ensuring availability of parts before interventions
• Expedite critical or at-risk orders to ensure service continuityMaintain accurate documentation and status updates of all activities
• Address operational issues with agility and problem-solving mindset
• Contribute ideas for continuous improvement of dispatching stock management and logistics processes
• Collaborate closely with the Service Team and manage third-party partners

Well what will the requirements be

• Strong organizational and multitasking skills
• Ability to coordinate technical personnel
• Experience in inventory management purchase order handling and stock control
• Previous exposure to environments involving electronic repairs (a plus)
• Proficiency with dispatching tools and order management systems
• Solid Microsoft Office skills (Excel Word PowerPoint)
• Ability to stay calm under pressure and manage urgent cases effectively
• Native Spanish fluent English
• Preferably based in Madrid

What do we offer

• Language platform
• Wellbeing programme
• Flexible working hours
• Online platform for lifelong learning
• Competitive salary
• Flexible remuneration services can be contracted

Why join us

• Because we dont settle we go further and multiply impact (10X Attitude).
• Because we design every transformation around real customer value (Passionate About Customers).
• Because we make things happen fast and smart not perfect but done (Go Go Go).
• Because we believe the future belongs to those who rethink whats possible (Dare to Disrupt).
• Because we win together diverse collaborative driven by one shared vision (One Goal One Team).

Inclusive Culture

InPost has an Equal Opportunities Plan that promotes equality at all levels. We aim for equality in the companys workplaces as it is focused on promotion within and outside the company as well as gender equality diversity equity and inclusion of people regardless of their abilities and conditions.

Key Skills

Typing,Data Entry,Customer Service,AS400,Transportation Management Systems,Computer Skills,Paratransit,Microsoft Outlook,Computer Literacy,Dispatching,Logistics,Phone Etiquette

Employment Type : Full Time

Experience: years

Vacancy: 1