Senior Support Manager — Lead Top-Tier SaaS Support (Remote)

Fillout; A distancia; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A innovative software firm is seeking a Support Manager to lead the support team in Barcelona. This role is focused on ensuring exceptional customer interactions and improving metrics like response times and satisfaction. The ideal candidate will have over 6 years of experience in technical support and a passion for integrating AI into support processes. Competitive benefits include top-tier medical, dental, and vision insurance.

Servicios

Top-tier medical insurance

Dental insurance

Vision insurance

Formación

• Over 6 years in technical support.
• Experience leading teams.
• Passion for integrating AI into support processes.

Responsabilidades

• Lead the support team to deliver outstanding customer interactions and resolve issues efficiently.
• Drive improvements in key metrics such as response times and customer satisfaction.

Conocimientos

Technical support

Team leadership

AI integration

Descripción del empleo

Overview

A innovative software firm in Barcelona is searching for a Support Manager to lead their support team. This role focuses on ensuring exceptional customer interactions and improving metrics such as response times and customer satisfaction. The ideal candidate has over 6 years in technical support, with experience leading teams and a passion for integrating AI into support processes. This position offers competitive benefits including top-tier medical, dental, and vision insurance.

Responsibilities

Lead the support team to deliver outstanding customer interactions and resolve issues efficiently. Drive improvements in key metrics such as response times and customer satisfaction.

Qualifications

• Over 6 years in technical support

• Experience leading teams

• Passion for integrating AI into support processes

Benefits

Competitive benefits including top-tier medical, dental, and vision insurance.