Senior Sales Excellence Process Owner

Jordan martorell s.l.; Barcelona; Híbrido; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

A leading technology firm seeks a skilled Process Owner to enhance sales efficiency through effective CRM solutions. You will leverage your understanding of CRM systems, particularly Salesforce, to design and implement processes that align with business goals. Ideal candidates have strong analytical skills and project management experience, and can effectively communicate with stakeholders. The role offers flexible work arrangements and a collaborative culture.

Servicios

Flexible work arrangements

Health benefits

Learning and career development programs

Diverse and inclusive environment

Competitive salary and performance rewards

Formación

• Strong business mindset with sales operations experience.
• Analytical background for complex analyses.
• Excellent English communication with senior stakeholders.
• Proven track record in managing complex projects.
• Experience in CRM systems, preferably Salesforce.

Responsabilidades

• Translate business needs into CRM solutions.
• Develop a target data model for sales processes.
• Analyze CRM processes and propose enhancements.
• Design best-in-class CRM experiences.
• Champion AI use cases within remit.

Conocimientos

Business mindset

Analytical skills

Excellent English

Project management

CRM systems

Salesforce experience

Descripción del empleo

Mission: Partner with commercial teams and internal IT to boost sales efficiency by delivering projects focused on sales process and tooling improvements. Drive excellence to maximize Sales Tech stack ROI.

About the role:

You are a skilled Process Owner to oversee the implementation of various processes and tools in alignment with Criteo's Tech Stack strategy. You’ll be acting as a trusted partner to our internal clients and technical department, capable of solving business problems using multiple methods. By leveraging your good understanding of CRM capabilities (the Salesforce platform) and your top-notch people skills, you will communicate effectively with stakeholders to ensure successful solutions.

You will demonstrate concepts visually and in writing to enable stakeholders to make confident decisions, driving process (re)design throughout your projects and aligning with our long-term business goals.

Responsibilities:

• Work closely with different levels of Criteo’s commercial organization to translate business needs into solutions, prioritizing requirements.
• Develop a target data model as a foundation for the full sales cycle and translate complex processes into simple, understandable workflows.
• Analyze current CRM processes, propose actionable solutions to enhance adherence and functionality, and maximize outputs through automation.
• Design best-in-class experiences for Sales and Account Management teams in Criteo’s CRM, relying on industry standards and AI solutions.
• Explore and champion AI use cases within your remit, testing, learning, and scaling adoption.
• Develop strategies to improve sales effectiveness and foster continuous process improvement.

Solve challenges using advanced problem-solving skills, escalating complex issues as needed.

Who You Are:

• You have a strong business mindset and understanding of how commercial teams operate, with experience in sales or strategic functions like revenue operations or consulting.
• You possess an analytical background capable of executing complex analyses and synthesizing insights.
• You have excellent English skills (speaking and writing) and can liaise with senior stakeholders.
• You have a proven track record of managing complex projects and multiple work streams.
• Experience with CRM systems is required; Salesforce experience is preferred.
• You thrive in fast-paced environments requiring strategic thinking and resourcefulness.
• You can work independently and collaboratively across functions.

We acknowledge that many candidates may not meet every single requirement but believe they can still bring value to the role.

Who We Are:

Criteo is a leader in commerce media, creating meaningful consumer connections through AI-powered advertising solutions, shaping a sustainable digital future.

Our culture values diversity and inclusion, with a collaborative environment across our global offices and remote teams.

We foster a workplace where everyone is valued, with employment decisions based on skills and business needs.

What We Offer:

• Flexible work arrangements
• Learning and career development programs
• Health benefits, wellness perks, and mental health support
• Diverse and inclusive environment
• Competitive salary, equity, and performance rewards

Additional benefits vary by country and employment type.