Senior PS WEM Consultant – WFM, QA & Speech Analytics

Genesys; A distancia; EUR 70.000 - 90.000; Jornada completa

Descripción de la vacante

A leading customer experience solutions provider is seeking two Principal PS Workforce Engagement Consultants in Spain, focusing on Quality Management and Speech & Text Analytics. The role involves collaborating with customers to implement WEM solutions and optimize operational processes. Candidates must have substantial experience in contact center roles, excellent communication skills, and fluency in Spanish and English. This position offers a competitive salary, health benefits, and remote work flexibility while being based in Spain.

Servicios

Health & life insurance

Pension plan contributions

Ticket restaurant

Remote work flexibility

Professional development and career growth support

Inclusive and collaborative culture

Formación

• Minimum 7 years of contact center experience in progressively responsible roles.
• 5 years of experience implementing or using WEM solutions.
• Experience in Quality Management and Speech & Text Analytics is mandatory for one of the consultant roles.

Responsabilidades

• Lead customer workshops and discovery sessions for success.
• Support sales and project teams in identifying gaps.
• Analyze customer contact center reports and processes.

Conocimientos

Fluency in Spanish

Fluency in English

Analytical skills

Problem-solving skills

Strong communication skills

Educación

BS/MS/BA in Computer Science, Engineering or related field

Descripción del empleo

A leading customer experience solutions provider is seeking two Principal PS Workforce Engagement Consultants in Spain, focusing on Quality Management and Speech & Text Analytics. The role involves collaborating with customers to implement WEM solutions and optimize operational processes. Candidates must have substantial experience in contact center roles, excellent communication skills, and fluency in Spanish and English. This position offers a competitive salary, health benefits, and remote work flexibility while being based in Spain.