Senior Conversational Designer

Blip; Comunidad de Madrid; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A global technology company is seeking a Senior Conversational Designer to combine AI with UX design in Madrid. The role involves designing conversational interactions, facilitating client workshops, and enhancing chatbot AI. Ideal candidates should have strong communication skills, experience in user journey mapping, and proficiency in tools like Figma. A good knowledge of English and familiarity with AI technologies is essential. This position offers opportunities for career development and collaborative work in a dynamic environment.

Formación

• Experience with research techniques, personas, and user journey mapping.
• Experience in Information Architecture, Design Thinking, and Design Systems.
• Familiarity with prototyping solutions and usability testing.
• Proficiency in writing techniques (UX Writing).
• Ability to facilitate sessions with stakeholders.
• Curating and architecting AI applied to chatbots.
• Understanding and practical application of RegEx and Fuzzy Match.
• Experience with AI providers like Watson, LUIS, and Dialogflow.
• Knowledge of conversational interaction experience metrics.
• Data extraction and analysis (SQL, Python).
• Basic understanding of prompt engineering.
• Strong interest in creative processes, user behavior, and innovation.
• Experience with design tools (e.g., Figma) and agile methodologies.
• Process and project documentation and organization.
• Good time management and prioritization.
• Excellent communication skills and client-facing abilities.
• Fluent English skills.

Responsabilidades

• Gather inputs that enable the product evolution based on business goals and user needs.
• Analyze needs and opportunities for using AI.
• Conduct workshops with clients and users for diagnostics and validation.
• Design end-to-end conversational flows applying UX best practices.
• Model and improve chatbot AI ensuring brand consistency.
• Master Blip platform functionalities and AI products.
• Create prototypes for stakeholder validation.
• Define scripts for conversational experience quality testing.
• Monitor conversational experience metrics.
• Generate insights for the chatbot’s roadmap.
• Document the process following best practices.
• Use AI to optimize workflows.
• Participate in internal initiatives for knowledge sharing.
• Collaborate with non-technical teams fostering strategic discussions.

Conocimientos

Research techniques

User journey mapping

Information Architecture

Design Thinking

Prototyping solutions

Usability testing

UX Writing

Facilitating sessions with stakeholders

Curating AI for chatbots

RegEx and Fuzzy Match

Experience with AI tools

Conversational interaction metrics

Data extraction and analysis

Prompt engineering

Design tools (e.g., Figma)

Agile methodologies

Good time management

Excellent communication skills

Fluent English

Herramientas

Figma

SQL

Python

Watson

LUIS

Dialogflow

Descripción del empleo

About The Role

This position is exclusively for Spain citizens or candidates who hold a Spanish working Visa who live or are willing to relocate to Madrid.

We are looking for a Senior Conversational Designer who is capable of combining Artificial Intelligence with the best UX Design practices to create and evolve agile, effective, and humanized conversational interactions. This person will have the opportunity to consider the entire user journey, designing intelligent and intuitive solutions for multiple digital channels such as WhatsApp, Blipchat, Messenger, Instagram, among others.

Creative, technical, and analytical skills, along with strong collaboration abilities, are essential for this position, as it will involve a great deal of interaction between countries such as Mexico and Brazil. Additionally, as a global company, Blip values knowledge of other languages, especially English.

In your day-to-day, you will work in squads and also and also have the opportunity to participate in innovation and continuous improvement initiatives applied to conversational design. You will also benefit from regular knowledge-sharing meetings, career development plans, and interactive reports to track your performance.

The main responsibilities you will have are:

• Gather, use, and apply inputs that enable the construction and evolution of the product based on the client’s business goals/rules and user needs;
• Analyze needs, technical feasibility, and opportunities for using AI in each delivery;
• Conduct workshops and other dynamics with clients and users for diagnostics, co-creations, and validations;
• Design end-to-end conversational flows, applying UX best practices and cognitive principles (NLP, Generative AI, Regex, Fuzzy Matching) to ensure fluid and effective interactions;
• Model, monitor, and improve chatbot AI, ensuring brand and language consistency across all user touchpoints;
• Master the Blip platform’s functionalities, our AI products, and other cognitive solutions available in the market;
• Materialize ideas for stakeholder validation through prototypes and dynamic presentations;
• Define requirements and scripts for conversational experience quality testing;
• Define and monitor conversational experience metrics;
• Generate insights to feed the chatbot’s evolutionary roadmap;
• Document the entire process following the area’s recommendations and best practices;
• Use AI to optimize internal workflows;
• Participate in internal initiatives to support development, disseminate knowledge, and strengthen the conversational ecosystem;
• Work collaboratively and integratively with non-technical teams, fostering strategic discussions and continuously sharing learnings.

What are the requirements?

• Experience with research techniques, personas, and user journey mapping;
• Experience in Information Architecture, Design Thinking, and Design Systems;
• Familiarity with prototyping solutions and usability testing;
• Proficiency in writing techniques (UX Writing);
• Ability to facilitate sessions with stakeholders;
• Curating and architecting AI applied to chatbots;
• Understanding and practical application of RegEx and Fuzzy Match;
• Experience with AI providers like Watson, LUIS, and Dialogflow;
• Knowledge of conversational interaction experience metrics;
• Data extraction and analysis (SQL, Python);
• Basic understanding of prompt engineering;
• Strong interest in creative processes, user behavior, and innovation;
• Experience with design tools (e.g., Figma) and agile methodologies;
• Process and project documentation and organization;
• Good time management and prioritization;
• Excellent communication skills and client-facing abilities;
• Fluent English skills

It’s a plus if you have:

• Solid experience in multichannel conversational interactions;
• Knowledge of Machine Learning and Deep Learning concepts;
• Familiarity with the Blip platform;Flexibility and adaptability to constant context changes;
• Intermediate proficiency in Portuguese.