Senior Client Onboarding Project Manager

ESW; Madrid; Híbrido; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

A leading global eCommerce solutions provider is seeking a Senior Client Onboarding Project Manager in Madrid. This role involves overseeing the successful onboarding of clients by managing cross-functional teams and ensuring adherence to project management standards. The ideal candidate will have a Bachelor’s degree, at least 5 years of project management experience, and proficiency in Agile and Waterfall methodologies. Competitive salary and hybrid working options are offered.

Servicios

Competitive salary and benefits

Professional and personal development

Hybrid Working

Diversity, Belonging & Inclusion

Formación

• Minimum of 5 years' project management experience, with a mandatory qualification.
• Proven experience with IT Software Development Lifecycle methodologies.
• Solid track record in software delivery projects.

Responsabilidades

• Develop and manage the consolidated Programme plan for client onboarding.
• Communicate with stakeholders and ensure timely onboarding.
• Maintain quality standards and project documentation.

Conocimientos

Project management

Stakeholder management

Vendor management

Communication skills

Agile methodologies

Waterfall methodology

Cloud technology (Azure)

Educación

Bachelor’s degree in Business/Technology/Engineering

Descripción del empleo

Senior Client Onboarding Project Manager

Madrid

Opportunity

Senior Project Manager (Onboarding) reporting into the VP, Delivery Services.

The Client Delivery team comprises a group of experienced Technical Project Managers who play a central role in aligning all internal and external resources required to successfully on‑board clients onto the ESW ecommerce, logistics and finance platforms. The Project Manager will be responsible for co‑ordinating all the key tasks and resources as per project management standards and guidelines on time, on scope and to budget.

Responsibilities

• Develop and manage the consolidated Programme plan considering all cross functional teams required to onboard planned portfolio of clients e.g. Technology, Logistics, Finance etc.
• Work effectively with the client to manage the ensure that the clients and ESW activities are co‑ordinated to onboard at the expected timelines and quality.
• Communicate the impact of changes to all stakeholders on a regular basis.
• Ensure quality and standards are achieved throughout the full project plan.
• Ensure all documentation created for project including Project Plan, Status Reports, Risk Logs etc. are of the highest standards.
• Monitor onboarded activity post go live for an agreed period and then complete a post implementation prior to handing over to the run organisation.
• Lead a cross functional team and deliver parallel projects against agreed milestones.

Requirements

• Bachelor’s degree in a Business/Technology/Engineering or related degree.
• Minimum of 5 years’ project management experience. Project management qualification mandatory.
• Proven experience of working with IT Software Development Lifecycle methodologies such as Waterfall & Agile & SAFe.
• Solid track record working on software delivery type projects.
• Strong vendor and stakeholder management experience.
• Experience in supplier management, cloud based (Azure) and .net technology.
• Ability to work in a fast‑paced eCommerce business.
• Ability to influence and manage multiple partners.
• High level of initiative and desire to get things done.
• Willingness to introduce change and challenge existing processes and procedures.
• Strong communication and presentation skills.

About ESW

Our purpose is simple: to create moments that matter between people and the brands they cherish. We enable brands to expand their global reach, facilitating simple and seamless ecommerce experiences for consumers worldwide. Through our integration solutions, we deliver a complete international checkout experience, including local duties, taxes, fulfilment, delivery management, and global returns and payment processing capabilities.

Guided by our values—Own It, Champion Simplicity, Win as One, and Debate then Commit—we strive to foster innovation, accountability, and teamwork, creating solutions that inspire trust and drive impactful results.

• Competitive salary and benefits: Your financial well being is important to us. Join ESW and experience the satisfaction of being rewarded for your hard work, dedication and commitment.
• Professional and personal development: Find your spark and leave your mark. We will ensure your talent is nurtured and cultivated for growth and success throughout your career with ESW.
• Hybrid Working: Our Hybrid Working Model empowers you to embrace the flexibility of hybrid working and enjoy the best of office and remote work.
• Diversity, Belonging & Inclusion: When we win, we win together. You'll be part of a culture that values every individual for who they are, fostering an environment where uniqueness is encouraged.

ESW is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at ESW are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.

If you require any reasonable accommodations or adjustments throughout the hiring process, please let us know. We are dedicated to ensuring equal access and opportunity for all candidates.