Senior Analyst - BCG Vantage, Generative AI & Bionic Customer Engagement

The Boston Consulting Group GmbH; Madrid; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading consulting firm in Madrid seeks a Senior Analyst to contribute to AI-enabled customer engagement solutions. The role involves product marketing, sales enablement, and client collaboration. Candidates should have 2+ years of consulting experience, strong analytical skills, and fluency in English. This position offers an opportunity to work on innovative projects that drive impact for clients.

Formación

• 2+ years of consulting experience in relevant sector/topic.
• 3+ years minimum industry experience required if no consulting experience.
• Fluency in English; fluency in French, German, or Italian preferred.

Responsabilidades

• Partner with consulting leadership to develop new offers.
• Conduct quantitative and qualitative analyses to drive impact.
• Collaborate with global teams on client engagements.

Conocimientos

Product marketing

Sales enablement

CX Orchestration

Analytical skills

Quantitative research

Qualitative research

Agile methodologies

Problem-solving

Communication skills

Educación

Bachelor's Degree

Advanced Degree

Descripción del empleo

Locations

Madrid | London | Paris

Overview

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation—inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You\'ll Do

BCG X’s Generative AI & Bionic Customer Engagement solution delivers AI-enabled interactions and personalization to optimize customer-led value creation across ecommerce, self-service, and call center channels.

As a Senior Analyst in BCG Vantage, you will partner with consulting leadership to bring to market new consulting offers and provide case teams with the latest insight and tools to drive client impact. This is a diverse role that will see you engaged on a variety of product marketing, sales enablement, and expert consulting assignments. You’ll conduct research to support offer development and go-to-market; build / deploy client diagnostics to scope Customer Experience (CX) innovations and improvements, and partner with consulting teams to contribute to proposals and client workshops.

Success in this role requires a strong blend of analytical and problem-solving skills, combined with curiosity, creativity, and ease in working with technology and digital tools. You will conduct quantitative and qualitative analyses to demonstrate the potential business impact of Generative AI & Bionic Customer Engagement solutions, while exploring competitor and market trends to help communicate our perspective and value proposition. You will also be expected to take initiative in identifying opportunities to enhance our diagnostics, data assets, and knowledge base, ensuring that BCG’s CX offers continue to evolve in line with client needs.

With the advent of AI, customer experiences and expectations are evolving fast. So are our clients. You\'ll need to keep ahead of the latest innovations and work to constantly evolve BCG’s Generative AI & Bionic Customer Engagement perspectives, insights, and client diagnostics so that we can continue to answer our clients’ toughest questions.

You're good at

• Bringing experience from product marketing, sales enablement, or strategy roles within Generative AI, Personalization, or CX Orchestration technology contexts
• Applying knowledge of CX Orchestration, Personalization, Generative AI, and Next Best Action to scope solutions for use cases like personalization, conversational AI, and self-service
• Experienced in client facing roles (e.g. consulting, sales, account management), conducting product demonstrations and facilitating solution design workshops
• Conducting quantitative and qualitative research to develop solution business case and “size of the prize”
• Working collaboratively and effectively in a group dynamic often virtual
• Proficient in Agile Ways of Working
• Being flexible and bringing a curious, creative mindset
• Navigating complexity and ambiguity with confidence

What You'll Bring

• 2+ years of consulting experience in relevant sector/topic required; candidates with consulting experience strongly preferred
• In lieu of consulting experience, 3+ years minimum industry experience required; 4-6+ years of industry experience strongly preferred
• Bachelor\'s Degree required (advanced degree preferred)
• Fluency in English (must have); Fluency in either French, German, or Italian (highly preferred)
• Experience in any of the following sectors: telecom, retail, banking, insurance, or travel (preferred)
• Strong business problem-solving capabilities
• Strong written and verbal communication skills

Who You'll Work With

As a Senior Analyst – BCG Vantage, you will collaborate with global topic leads and colleagues across BCG to bring expertise and capabilities to the service of our internal and external clients. Our team is made up of a diverse pool of BCG Vantage positions that allow us to pursue exciting, innovative BCG Vantage careers.

Additional info

BCG Vantage is a powerhouse of expertise, seamlessly embedded within Practice Areas and markets to drive extraordinary impact. It equips BCG case teams and clients with cutting-edge expertise, proprietary assets, actionable data, and transformative insights that empower our case teams and enable our clients to achieve their aspirations.

With global experts across 20 Practices, covering more than 100 topics, sectors and offers, plus four focused geographic markets, BCG Vantage delivers unparalleled depth and breadth of insight & expertise. BCG Vantage consists of three career paths, each playing a crucial role in delivering value to clients, case teams and practice teams.

Client Focus (Embedded Expertise)

• Integrates into client-facing teams to deliver direct client impact through expertise, know-how, and proprietary tools and assets

Topic Activation (Sector Expertise with Proprietary Tool & Data Solutions)

• Combines deep domain insights with our know-how and proprietary assets to address targeted challenges directly with clients and project teams; co-creates insights on industry trends and functional topics, proprietary data and tools, and teams to codify IP that all enables BCG to deliver excellent business value with its clients

Research (Practice Topic and Sector-Aligned Research and Insights)

• Delivers actionable research and insights tailored to the client project’s needs; works with qualitative and quantitative data, conducts research and provides synthesized results from sources including commercial data, public and open source, company and industry research, macro-economic, commodities and trade data.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.